Free People is a boutique-style store located in Old Orchard Mall that offers Bohemian, Boho Chic, and contemporary clothing, many made in India. The store also features belts, accessories, and jewelry with a handmade, hippy, coastal vibe. Customers often find the store charming and quaint, with a friendly atmosphere. The staff are consistently praised for their excellent customer service, politeness, and helpfulness. Many reviews highlight staff members who go above and beyond to assist shoppers, whether helping style outfits or finding specific items. The store caters to a variety of customers, including those shopping for special occasions or gifts. Some shoppers note that the merchandise selection can be smaller compared to other locations, and the store can be a bit hard to find within the mall. Despite this, visitors frequently mention positive experiences, emphasizing the friendly and attentive staff who make shopping enjoyable. Overall, Free People in Old Orchard Mall is appreciated for its unique style, welcoming environment, and dedicated staff that ensure a pleasant shopping experience.
I went in today to look for a lolla outfit because I had nothing to wear! Alex beyond helped me out! She styled me from head to toe!! I had no idea what vibe I was even going for and she found me an the coolest outfit!! She is the BEST!!!
May 2023
I am always amazed by the excellent customer service at free people. I have come into the store many times with issues with my online orders (their online service isn't so great) and they have always found a way to get things sorted out for me.
March 2023
My fave F.P to shop at! The selection of clothing is pretty good and not to mention the girls that work here are ALWAYS so polite and helpful. By far the friendliest staff compared to other F.P locations! ?
