Free People is a boutique-style store located in Old Orchard Mall that offers Bohemian, Boho Chic, and contemporary clothing, many made in India. The store also features belts, accessories, and jewelry with a handmade, hippy, coastal vibe. Customers often find the store charming and quaint, with a friendly atmosphere. The staff are consistently praised for their excellent customer service, politeness, and helpfulness. Many reviews highlight staff members who go above and beyond to assist shoppers, whether helping style outfits or finding specific items. The store caters to a variety of customers, including those shopping for special occasions or gifts. Some shoppers note that the merchandise selection can be smaller compared to other locations, and the store can be a bit hard to find within the mall. Despite this, visitors frequently mention positive experiences, emphasizing the friendly and attentive staff who make shopping enjoyable. Overall, Free People in Old Orchard Mall is appreciated for its unique style, welcoming environment, and dedicated staff that ensure a pleasant shopping experience.
I had a really great experience here yesterday. They helped me sort out a complicated refund after receiving the wrong item in an online order. Plus I found a few more items to purchase while there thanks to their recommendations. Staff were welcoming, friendly, and very helpful.
January 2026
Love their pull on jeans! So comfortable 😊
April 2025
Thank you Sahar for the recommendations as well as the styling tips! It was a great help, especially with our indecisive and picky friend 😅 You have amazing style as well! Thank you again for helping us shop!
