Walter E. Smithe Furniture & Design is highly praised for its exceptional customer service and quality furniture. From the moment customers walk into the store, they are greeted by friendly, helpful staff who go above and beyond to assist with design choices and product selection. The store’s design team is known for being patient, understanding, and offering a variety of design alternatives that transform living spaces. Customers often highlight the personalized assistance they receive, including in-home visits to help select furniture that complements their existing decor and fits their budget. Staff members like Kim Arnesen and Kate McSherry are especially commended for their expertise, enthusiasm, and dedication, making the shopping experience smooth and enjoyable. Kim, in particular, provided valuable design guidance, helping customers choose sofas that matched their style and comfort preferences, with some noting that she offered services beyond expectations. The store is also praised for its responsiveness and willingness to resolve issues, such as furniture replacements or returns, demonstrating a high level of customer care. The quality of the furniture is consistently recognized as excellent, with many customers expressing satisfaction with their purchases, which include sofas, tables, chairs, and rugs. Delivery and product safety are also noted as efficient and reliable. Overall, Walter E. Smithe Furniture & Design stands out for its friendly, knowledgeable staff, high-quality products, and commitment to customer satisfaction, making it a trusted destination for furniture and interior design needs.
Laura Arndt was super helpful when I needed to replace the cushion in one piece of my sofa - she readily provided the information and gave me a great price. The replacement cushion was done quickly at the warehouse. Everyone who helped me with this was really very nice and helpful, and I appreciate that!
May 2023
Kate was my sales rep & she was amazing to work with. We ordered furniture back in December & just received it today. However, it was worth the wait and the delivery team Christen and Nicholas were super helpful and very professional as well. These guys worked hard and deserve a huge shout out!!
May 2023
Went in over the weekend to find a dinning table for my new home. Nora was really friendly and helpful. She made us felt that she genuinely cares about helping her customer. I believe she has a degree in interior design as well, because she has good taste. Very happy with our visit.
