This CVS is a solid store that is currently remodeling, making the space neat and clean with updated aisle signs. Customers appreciate checking the app for product availability, especially during sales when items tend to sell out quickly. The store features a smaller Hallmark section, which some customers miss. The staff provides good customer service, with specific employees like Trish and a friendly Indian lady being especially helpful and attentive. They assist with issues like app problems and prescriptions, often going above and beyond. The pharmacy drive-thru staff is praised for being professional and attentive. However, some customers have experienced delays and lack of acknowledgment from pharmacy personnel at the counter, which impacts their overall experience. Despite these issues, many find the store well-maintained and convenient, with helpful staff making visits more pleasant. Overall, CVS offers a mix of good service, efficient drive-thru pharmacy, and a clean shopping environment, though product stock can be limited during sales.
Good place for every day things, and medication 💊
October 2025
I go here for my UPS dropoffs and have never had any issues. Staff are pleasant and knowledgeable
August 2025
People make ALL the difference in any retail store. In this case, I was at the CVS location on W. Washington in Springfield IL and had the pleasure of having Tricia as my sales assistant. WOW. If you really need a pharmacy with caring, friendly, helpful folks...make this YOUR place. And look for Tricia...she'll have a smile... read full comment
