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“Everyone at Gus Bocks, Ace Hardware really, really know what they're doing, and are very helpful. They have everything you could possibly need. Ifor any job you have.”
“People are knowledgeable and friendly? You can’t walk into the store before you have a clerk to help.
They are super helpful and knowledgeable and finding a salesperson is not a problem. Definitely go there if you want to be waited on, that’s what they are supposed to do and they do it right.”
“---
My car wasn’t producing heat, and I wanted to avoid going to a mechanic, so I decided to buy some coolant. An employee named Bill approached me and asked if I needed help. I simply asked for his recommendation on what to buy, and he quickly sensed that I was a bit out of my depth.
After purchasing the product, I went to the parking lot to open my hood, and to my surprise, Bill walked over to my car. He told me to wait inside while he took a look. He spent about 30 minutes diagnosing and fixing the issue!
It’s refreshing to know that there are still good people out there. Bill refused to accept any payment, saying he enjoys helping others. He truly deserves a raise ASAP!
Joey Hirmiz”
“Love this store..always has what we need. KUDOS to the young lady at front register who had to deal w the meanest, rudest elderly lady outside Walmart Customers. If she could of yelled any louder than she was she would of, heard here clear out in parking lot, and here she was throwing a till over a 5.00 coupo n on broom that she Bought n used Coupon but wanted thst COUPON back or the money, but your girl was so calm, handled it well and that gets 2 thumbs up. Dealt w those customers 25 yrs in retail and nothing makes em fell worse than you being cool calm n collected, wtg young lady.”
“Like a candy store for guys.
Honestly the quality of the tools are better than it was just a few years ago.
As a former professional auto mechanic I wouldn't depend on most of the tools if I were still working, but for puttering around they're just fine”
“Nate provided excellent customer service in the yard helping us locate our plywood for our roof. He had a lot of demand from multiple customers and even other workers in the yard and was helping us all out while keeping a great attitude. Nicole at the service desk also gave great customer service and had a big smile on her face for all of the customers she was helping. Thank you both so much!”
“What a very, very cute little place family owned, and they were very, very friendly and helpful. And I found a couple items in there that I've never seen anywhere else. So if you've never been to this establishment, you need to stop in”
“Flatbed unload was quick…. Overnight parking for a truck or 2…. Start at 7am but the first guy shows up at about 6am…. A forklift driver started actually unloading me at 6:40am and had it unloaded in 10 mins! Good group of guys and had that easy going feel! Yard was clean! Definitely a good spot for flatbeds to unload!”
“I have never had anything bad to say about this place. Everytime I go here I always ask for Ryan(Bull). He is very informative and is always glad to help me out!!
TASTYY”
6AM - 10PM
1233 165th St, Hammond
Hardware Stores
“I want to take a moment to recognize the service of Carolina an employee at this location who went the extra mile to brighten my day and my experience! I was looking to purchase an item I found online but could not seem to find it anywhere in the store, she was quick to help track it down and was so thoughtful and kind to do, so especially during a very busy day. When she could at first not locate the item I said it was okay to leave it, but she persisted to help me anyways and ended up finding my item promptly. She is someone who goes above and beyond for others. Thank you!!”
“We met with Tara on Saturday to order our shades - she was so amazing! Knowledgeable, efficient, friendly, personable, and just such a kind human. She ensured we were able to get exactly what we need! We will be back to this location and looking for her for further assistance!”
“The team at State St was amazing. Great customer service, communication and the repairs were exceeding expectation. I've referred multiple people already to State St and will continue to! Mower works like brand new! Thanks!”
7:30AM - 4:30PM
3300 Butler Ave, South Chicago Heights
Hardware Stores
“I went there to get food grade co2 and even though that location was out of it the guy who helped me, Jevada, was super helpful! He checked nearby store inventories, found multiple locations that had it in and even called to confirm so that I didn't waste my drive out there. I definitely recommend them!”
“I want to exchange a huge thank you to Max who assisted me with getting mulch/soil into my vehicle three days in a row! He was always pleasant and quick to assist.”
“beautiful girl at the service desk Joanna was extremely kind and helpful! we need more workers like her definitely made my shopping experience at home depot wonderful!”
“Awesome service Amanda was super attentive and made me feel like #1 took care of all my needs and went the extra mile. So it seemed. Unusual by today's standard. Yet appreciated.”
6AM - 10PM
17845 Halsted St, Homewood
Hardware Stores
“I work here. And we do the best we can with the employees that we have. I suggest to every customer before they come in to DO YOUR RESEARCH before coming in. We are not Google. Everything you need to know is on OUR HOME DEPOT WEBSITE. The same way you can look up our number, is the same way you can get to our site.”
“We met with Tara on Saturday to order our shades - she was so amazing! Knowledgeable, efficient, friendly, personable, and just such a kind human. She ensured we were able to get exactly what we need! We will be back to this location and looking for her for further assistance!”
“Has nearly everything you need when you own a home. If not they can order it! Quick self checkout is great for small limited items.
But their return Lady is annoying, definitely needs rotated off the customer service team, she's too wound up and takes ANY conversation or words as an offense.
Had 2 interaction in a week with this woman, 1st one she accused me of returning an opened used product. When CLEARLY it was still factory sealed, just the product paper was shifted around for whatever reason. The she told me that I should not have bought this item and picked a different one. WHY? Its sealed, nothing wrong with it. Didn't need it so returned. In the end she begruntling accepted the return.
2nd time I returned 1 simple item CLEARLY unused and she had no problem with that, but a simple conversation set her off again.
I'll be returning products in the evening until she's gone off morning. OR a manager will be responding next time.
Love the store, helpful people. except one.”
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“I recently visited the local Ace Hard are store in Steger and had the pleasure of being helped by the sweetest young little country girl working as a cashier. She had such a warm demeanor that instantly made me feel welcome. It’s refreshing to meet someone who genuinely cares about customer service. She smiled often, and handled my checkout efficiently, all while making me feel valued as a customer. It truly made my day better! If you get the chance to be served by her, you’re in for a treat. Highly recommend!”