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“Nate provided excellent customer service in the yard helping us locate our plywood for our roof. He had a lot of demand from multiple customers and even other workers in the yard and was helping us all out while keeping a great attitude. Nicole at the service desk also gave great customer service and had a big smile on her face for all of the customers she was helping. Thank you both so much!”
“Awesome service Amanda was super attentive and made me feel like #1 took care of all my needs and went the extra mile. So it seemed. Unusual by today's standard. Yet appreciated.”
“Has nearly everything you need when you own a home. If not they can order it! Quick self checkout is great for small limited items.
But their return Lady is annoying, definitely needs rotated off the customer service team, she's too wound up and takes ANY conversation or words as an offense.
Had 2 interaction in a week with this woman, 1st one she accused me of returning an opened used product. When CLEARLY it was still factory sealed, just the product paper was shifted around for whatever reason. The she told me that I should not have bought this item and picked a different one. WHY? Its sealed, nothing wrong with it. Didn't need it so returned. In the end she begruntling accepted the return.
2nd time I returned 1 simple item CLEARLY unused and she had no problem with that, but a simple conversation set her off again.
I'll be returning products in the evening until she's gone off morning. OR a manager will be responding next time.
Love the store, helpful people. except one.”
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“Like a candy store for guys.
Honestly the quality of the tools are better than it was just a few years ago.
As a former professional auto mechanic I wouldn't depend on most of the tools if I were still working, but for puttering around they're just fine”