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“Ziegler's is a gem of a hardware store hidden in the center of Bartlett. The staff is so helpful, and I prefer going there over going to a big box store and wandering around trying to find what I need on my own.”
“Great selection, easy to get what I need and get on my way. Anytime I asked questions, they were very helpful. I’m a handyman, so I go all over. Much better service than what I find at the big box stores.”
“A shout out to Michael K at this Ace. He helps out my mom every time she goes in. She is in her 80’s and he is so patient with her and helps her with her little projects she has. Great job Michael! Thanks for looking out for my mom.and not trying to sell her something she doesn’t need.”
“I had a great experience here. I was looking to buy a grill for my father for his birthday and the staff was very helpful with the process of buying it and having it delivered. They were even able to deliver it the same day. Very satisfied customer.”
“I love going to Harbor Freight. Been shopping there for many years. Current status of my experiences...Went to go buy 2 things and they were out of both. I went ahead and ordered one and will wait to buy the other. However, every time I have been there, 3-4 times over the last 3-4 months, they have never had it in stock. I will continue to shop there regardless, as they do have nice prices.”
“I forget this place exists sometimes with home Depot around the corner but I love getting in and out quick here. Everything is easy to find. The spray paint selection is awesome and priced as low or lower as anywhere else”
“Did a fantastic job tuning up and repairing my mower and chainsaw, very competitive pricing. I also bought a Stihl leaf blower I’m very happy with. Scott is a very nice and knowledgeable man.”
“I have to say this is hands down the best best Landscaping Equipment Dealer I've ever delt with in the 23 years I've down Commercial and Residential Landscaping...Danny Anderson has helped us out multiple times after my Echo addiction has lead me down a road of no return now that I've bought $6000 in Trimmers, Blowers, Multi-Tool Head and Attachments, Pole Saws and more to come!! My only supplier now for all my equipment needs is Arlington Power Equipment via Danny Anderson...”
“Needed parts for an anderson patio screen door. Called in an Tyler (hope I didn't butcher the name) was able to find what I needed and had it waiting up front when I walked in. Just typical of why I LOVE Ace.Thanks Kary”
“Vonda & Tom were very helpful and so kind today when I went to buy a heater!! Great suggestions, and excellent customer service. This will be my go to hardware store now!”
“Chris was a wonderful help with the pack rack that I purchased on this trip and for letting me know more information about the table saw and router table I will be purchasing soon. It was definitely well worth the trip.”
“The stores staff is always helpful. I always feel welcome as a customer here. Best Ziegler Ace! I just wish they were a little larger and carried more hardware items. Their tool prices are a bit pricey too. BUT, if you looking for good quality paint for a decent price this is where you should go!”
“Just what you'd expect at Home Depot. Huge selection of home improvement items that are well displayed and neatly organized. Plenty of parking along with a friendly, courteous and helpful staff.”
“Mutual Ace Hardware in Palatine has been an invaluable resource during my Mustang restoration project. Their selection of specialty and hard-to-find hardware, especially nuts and bolts, is the best I've encountered. The staff's knowledge and willingness to help make every visit productive and hassle-free. Their well-stocked shelves and variety of quality items have made them my go-to source. I'm consistently impressed with their service and inventory. Five stars for Mutual Ace Hardware – they truly stand out in the community!”
“Best hardware store in the area! The customer service is outstanding. Store associates are genuine and very helpful. They always have what I need. Store is clean and well organized. Parking is convenient.”
“I came into purchase some specialty small screws and the people that I talked to really didn't know what I was talking about. Fortunately Jim who I'm sure has been there a long time knew exactly what I needed and found them within minutes.
If I owned this store I would ensure that I keep Jim on board because the rest of the crew is extremely inexperienced in hardware stores”
“Attentive and nice staff that answered my questions and made the buying process quick and efficient. I had a great grill buying experience with Angel and delivery was quick. This location was easier to maneuver around the grill area and see all the models.”
“When my brother's trailer broke down near the Indiana border, the only store within 2 hours that was still open until 9pm was this Tractor Supply. He called an associate at the store and they found the leaf spring he needed. They were willing to stay a little after closing time if needed so we could make the long trip there to pick it up. We cannot express enough our appreciation for this store's associate for going the extra mile for us during an emergency!”
“Great place for DIY & GC's looking for a solid selection random items to finish that home improvement project you have. This place also has a pretty decent select of home furnishings from time to time, obviously if you find something you like you'd best purchase it right away as it will most likely be sold soon.”
“I love the fact that all staff make you feel welcome, especially the receptionist, good people good humor make me feel good friendly I’ve been with you guys for a week, and so far everybody’s been awesome. Very respectful specially.the whole department weather is a machine operator, the receptionist secretaries human resource. I feel good and I feel comfortable. Thank you for the opportunity. Sincerely, Alex.”
“I’ve been here several times for various home improvement items, garden tools or plants, and even cleaning products (better prices than Amazon!) and this last time I was really impressed by how helpful Scott was in lumber. He helped me find exactly what I needed, even found an alternative option for a 2 x 2 I needed in cedar, and made the cuts for me perfectly. I really appreciated it and my potato box I’m making is coming along nicely. Thanks again!”
“Berlands offers you 100 percent support. This is where the pros shop. Buy your Makita and Milwaukee cordless tools on the dealer days to get free accessories. Sign up online for notifications. Last of the real tool stores. If you haven't seen the Makita truck and had a free lunch at Berlands, you're missing out!”
“We were 25 miles from our shop and needed some cut off wheels to finish our project. Went on Google to find the Ace hardware store was less than 3 miles away. As soon as I walked in the door I was greeted with good morning and what could we help you find. Thanks to the staff I was in and out in minutes with my cut off wheels and a delicious bag of fresh popcorn. Thank you”
“They had most of the stuff for prep work before major floor refinishing. Good service from the young staff, but typically nobody seems to have any deeper knowledge.”
“Great store, staff is outstanding especially the folks who take online orders for delivery. It would be great if you simplified the voice mail greeting for the store, its obnoxious to wait through such a long greeting, every time I call the store it's a process. Again, the store is great!”
“Shout out to Steve at the Pro desk for taking such a dedicated commitment to real customer service to help resolve a H. D. corporate level situation.
From now on, I will only go to Steve for all my future business purchases.”
“"Ace is the place with the helpful hardware folks!" So, this location lived up to and beyond their slogan during my visit today, and during my last one also, but this one was simply superior in terms of the customer service I received. See, this is EXACTLY how every visit to this, and really, every store, should go — I'm not always on my cane, but today was a bad pain day for the spine & hips, so I hobbled in, was greeted by a friendly employee and allowed to continue on my way to where I was headed, which was to the screws and nails; nobody pounced on me like some greeters do, insisting that they immediately lead me to the items I needed, or asking me a barrage of questions concerning my hardware needs etc. I HATE that. I want to be greeted, acknowledged and let to go on my way, unless I TELL you I am looking for something specific and would like to be taken straight to it, or, after looking around, if unable to find what I want and I'm visibly wandering aimlessly and obviously in search of "something," I appreciate being approached to ask if I need help.
Today, in my search for the screws I needed, no problem, knew where to go, found the package in a minute or two. The nails, on the other hand, were a different story.....
(and this would be my only gripe about the store itself, because it just makes absolutely no sense whatsoever - you'll understand in a minute)...My logical assumption was, since there was a full aisle, both sides, nearly floor to about 6' high, LOADED with every type, length, width, and duty of screw and nut that's ever been made, and for any and every kind of material or surface, that there should also be a full aisle of the same with nails, respectively. But there was not, as far as I was able to see. I found a younger employee and asked where I could find them, and he led me to a tiny section of shelving with large boxes of nails meant for larger projects (I needed all of ten, 2½" galvanized roofing nails, or box nails), so I discovered it was either pay 23 bucks for a pile of nails I was never gonna use again, or drive my sorry butt to Home Depot, which I loathe, but this was where my husband got the original package we were working from, so I at least knew I could get them there. I thought, this simply could NOT be the ONLY selection of nails they had. This is a friggin hardware store, for Christ's sake!
Walked around the corner and saw a small end cap display of packages of nails, in a variety of metal types, colors, lengths and for tons of different purposes, going all the way down to your basic thumbtack, which I didn't know was considered a nail, but I digress...
Not a single nail that I saw on any of these hooks were suited to my needs, and so I walked back into the screw aisle, frustrated, and peeking into bins, thinking, this stuff HAS to be mis-marked or something; that CAN'T be all the nails they have! In mid-that-thought, another youngster was showing a customer into this aisle, and when I asked for his help, he was SUPER cool, very patient and understanding with my ridiculous confusion, and it turned out he, himself was also confounded by the store's lack of selection. I thought, maybe in back? Can we grab a manager to ask, just in case? I joked, I am sure I've walked past them a hundred times and they're hiding in plain sight, but at this point, I just feel like this is a whole Where's Waldo deal..."
A co-worker, not sure if he was a manager or not, but, a gentleman nearer my age, named Henry came up RIGHT then actually and asked if he could help. Both he and the younger guy went to town looking for my nails in the little bit of what they DID have, and Henry picked out a $3 package for me that was so close that it actually wound up doing the job. Between the two of them, I swear, they were just all over this customer service thing and very genuinely wanted to make sure I got what I needed and left happy. Henry even carried my basket with the fire s”
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“Love this place.The perfect place to find that something that you knew you'd only find here.You'll know it the minute you find it.You'll say," That is it"....and it is it.”