Hardware Stores near Sullivan, IL

“Outstanding Customer Service from Start to Finish

I can't say enough good things about Ace Hardware in Sullivan, Illinois. We purchased a grill online and unfortunately needed to return it. What could have been a frustrating experience turned into one of the best customer service experiences I've had in a long time.

The team was proactive, communicative, and incredibly helpful throughout the entire process. They made the return easy, helped us select a replacement grill, assembled it for us, and even delivered it. Every step was handled professionally, with excellent communication and genuine care for making sure we were satisfied.

In a world where great customer service seems increasingly rare, the team at Ace Hardware in Sullivan truly stands out. Their willingness to go above and beyond exceeded every expectation we had. I honestly can't think of a better example of how customer service should be done.

Thank you to everyone involved for making the experience so easy and enjoyable. You've earned our loyalty and respect, and we highly recommend Ace Hardware in Sullivan to anyone looking for exceptional service.”

“Quaint and cozy local hardware store that serves the Amish, Mennonite community as everyone else. They have things there that you won't find at your big box places. Peaceful and relaxing. People are friendly and helpful, great place to shop.”

“Staff is friendly always smiling and helpful.Bruce the owner and of the staff will listen to you on what your doing and have a good idea what you'll need to get it done. If you buy something you did not need you can take it back and they will give your money back to you for that part”