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9AM - 5:30PM
3310 N Cunningham Ave, Urbana
Internet Service Providers
“I am not a tech nerd, but the techs at Volo are ... so I got verification that the laptop power port was fine and they gave me links of where I could order a correct new power cord that matched my machine. I appreciate they are in Lincoln Square, next to a major MTD bus transfer point. Many people can't drive or may not have access to a car.”
“I was sent to this Tmobile because the one I was at didn’t want to do their jobs and honestly THANK YOU ABDUL and Nessy (I think this was her name) for the referral! When we walked in we were greeted kindly I can’t remember her name she was a black woman very tall with curly hair I lost the piece of paper I wrote their name on but she was awesome she was understanding and kind she ended up leaving and Kailie if I spelled it wrong I’m so sorry but she ended up finishing us up she was so kind she didn’t waste any time she got everything done and we even left with a free WiFi for a month that the other place didn’t even tell us about! 10/10 if you need to visit a Tmobile in Champaign Urbana Rantoul Savoy go to Prospect and Interstate Drive and see these ladies their so good at what they do and they make the wait worth it! They should get raises the way they were in there upselling and convincing me to switch from a company I’ve been at over 10 years!!! Def my type of customer service and yes I do know a little bit about it I’ve worked as a secretary at a hotel for over 15 years I definitely know good customer service!!! Thank God they keep sending business your guys way!”
“Spoke with Al regarding internet connection at 471 . He worked me throughout the setup.
Created ticket 19498 to help whenever we have issues again.
Service was great . Thanks Al”
“I was in the store on Tuesday . I had a bad experience with Francisco. But ended up working with Joe and he did a fantastic job. He deescalating me and calming me down and get me fixed up change my way of thinking of the store. I have worked in costumer service for over 40 years. Joe is a great guy if you ever have an issue he knows his stuff and is so very kind HE will keep me coming back to that store”
“Last week Savannah assisted my brother in transferring his phone and setting up a new account at T-Mobile. She was very knowledgeable and very patient with us. A few other clients came in while she was working with us, and she immediately acknowledged them and assisted them while we were waiting for various functions to complete in our process. We really appreciated her capable help.Thanks, Savannah!”
“I had a wonderful experience with Derek Wilken at the Champaign Verizon off Prospect. I was having great difficulty filing a claim to get my phone screen fixed. He listened to me, made all the phone calls and made sure that my problem was solved before he helped anyone else. He displayed good old fashioned customer service that is so hard to find these days. Thank you Derek!!”
“Devn W did an amazing job helping my girlfriend and I out when we came into the store! He got us in and out efficiently and didn’t even seem like someone who was new until he told us! Keep going Devn youre doing great and have a great team behind you to help (We appreciate you too Porsche!)”
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“I can to the store early last week and Bae was such a great help as I came inside to get an upgrade. I had a charging piece stuck inside my port and she immediately found tools to help me get it out, afterwards it didn’t work so I got a new device but even with the setup process It was done fast and efficiently. Other customers came inside and she respectfully greeted them in a well manner and catered to us all while she was the only one inside at that moment. Super kind, knowledgeable, and created a nice shopper experience and safe atmosphere!”