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“I am not a tech nerd, but the techs at Volo are ... so I got verification that the laptop power port was fine and they gave me links of where I could order a correct new power cord that matched my machine. I appreciate they are in Lincoln Square, next to a major MTD bus transfer point. Many people can't drive or may not have access to a car.”
“I was sent to this Tmobile because the one I was at didn’t want to do their jobs and honestly THANK YOU ABDUL and Nessy (I think this was her name) for the referral! When we walked in we were greeted kindly I can’t remember her name she was a black woman very tall with curly hair I lost the piece of paper I wrote their name on but she was awesome she was understanding and kind she ended up leaving and Kailie if I spelled it wrong I’m so sorry but she ended up finishing us up she was so kind she didn’t waste any time she got everything done and we even left with a free WiFi for a month that the other place didn’t even tell us about! 10/10 if you need to visit a Tmobile in Champaign Urbana Rantoul Savoy go to Prospect and Interstate Drive and see these ladies their so good at what they do and they make the wait worth it! They should get raises the way they were in there upselling and convincing me to switch from a company I’ve been at over 10 years!!! Def my type of customer service and yes I do know a little bit about it I’ve worked as a secretary at a hotel for over 15 years I definitely know good customer service!!! Thank God they keep sending business your guys way!”
“3 different stores, I was able to work with Juno, she made the process quick and easy! Any phone needs be sure to visit this store and ask for her. Ben the manager runs a smooth and efficient store!”
“they were busy but we were greeted immediately upon entry & the workers were constantly checking in even when working with other customers. was very smooth experience overall”
“Spoke with Al regarding internet connection at 471 . He worked me throughout the setup.
Created ticket 19498 to help whenever we have issues again.
Service was great . Thanks Al”
“The Rep at the store named Katie was incredibly helpful both times we were in. She got us in and out smoothly the first time, and gave us detailed assistance when we found a billing issue the second time we visited. All help over the phone was useless but Katie solved our problems in the kindest manner in person.”
“We had a great experience at this branch. We waited for about 30 minutes because agents were busy with other customers. The staff who helped us was extremely nice and professional. I had tried to cancel my account over the phone but was unsuccessful, they made me wait for half an hour and didn't resolve the problem. Doing it in person was so easy, it didn't take more than 5 minutes. He even opened the door for us when we left”
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“I can to the store early last week and Bae was such a great help as I came inside to get an upgrade. I had a charging piece stuck inside my port and she immediately found tools to help me get it out, afterwards it didn’t work so I got a new device but even with the setup process It was done fast and efficiently. Other customers came inside and she respectfully greeted them in a well manner and catered to us all while she was the only one inside at that moment. Super kind, knowledgeable, and created a nice shopper experience and safe atmosphere!”