BCU Service Center is a not-for-profit, member-owned Credit Union that emphasizes empowering individuals to achieve financial freedom. With a commitment to providing fast, easy, and secure banking, BCU serves over 350,000 members, including employees and families from various employers, residents of northern Illinois, southern Wisconsin, and Puerto Rico. Members appreciate the extraordinary service at BCU. Many have shared positive experiences, highlighting the ease of accessing services like checking and savings accounts, credit cards, and home equity loans. One member celebrated a seamless extension of their HELOC, expressing immense satisfaction with the quick and uncomplicated process. Others have noted the staff's helpfulness and knowledge, particularly mentioning an employee who explained complex procedures with patience and clarity. Despite a minor hiccup during a credit card application, BCU promptly resolved the issue, leaving the member pleased with the outcome. Overall, the feedback reflects a strong loyalty to BCU, with many stating that the level of service and benefits surpass those offered by local or national banks, making it a trusted choice for financial services.
I am so glad we have BCU. I have 3 car loans and 1 personal loan. All I can say is the transactions went smooth for my purchases and refinance. Jonathan went above and beyond to close my deals in 48 hrs or less. Fast pre approvals fast response. He was always polite and efficient. I just wish they had more branches
April 2024
I really appreciate being able to speak to a human being about my account when I call customer service. Thank you.
October 2023
Sandra was extremely helpful and nice. She was knowledgeable and intelligent. She willingly explained a confusing process to me without arrogance. I've been a director of HR for years. Sandra is a valuable employee.
