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“The teller (? Jarvana) at the drive up window went above & beyond to assist my mom with ordering a new debit card. Her help & extra time/phone call was greatly appreciated.”
“Nice customer service and friendly staff. I just wish the teller behind the counter were a bit loud coz it was really hard to hear them over. Else, nice local bank. Would surely recommend.”
“Terrible website. Tried to set up a payment. After a half hour they had enough info to verify my account. Verification never happened. Never had this much grief setting up a payment.”
“I have been coming to this branch for over last 4 years. Bank officers - Gracia, Jay and Ayesha are very professional and pleasure to work with. They are happy to solve whatever issue I bring in and they solve it with a big smile. Keep up the good work.”
“I am so glad we have BCU. I have 3 car loans and 1 personal loan. All I can say is the transactions went smooth for my purchases and refinance. Jonathan went above and beyond to close my deals in 48 hrs or less. Fast pre approvals fast response. He was always polite and efficient. I just wish they had more branches”
9AM - 5PM
515 E Townline Rd, Vernon Hills
Banks
“Manager Jessica assured a last minute wire to close on my house was submitted correctly and on time. I can't appreciate enough her and the staff's help in calming me down and getting this transaction done.”
“I've been a member of BCU since 1984. We've enjoyed checking and savings services as well as credit cards. We had our home mortgage with them until we paid it off (yea!) and have had 2-3 home equity loans. My reason for writing this review today is to rejoice that once again BCU has made our lives very easy. Our HELOC was expiring 3/31/2024 and I was dreading having to refinance it and pay points, and/or shop around for another. On 1/9, I received an email with DocuSign links stating that we'd been approved for a 5 year extension on our HELOC and all we needed to do was sign the form. What??? We signed and sent it back. I called BCU this morning 1/12 to inquire of the status, and was told that the loan has been extended until 3/31/2029 and it's all done. Incredible! WE LOVE BCU!!”
“I had a great customer experience! Galina was my banker and she is very knowledgeable and helpful. I got good advice from her. My appointment was on time. They have good deals on new accounts and new credit cards.”
“Chase in Libertyville id's great. Courteous and helpful. Not like the Dearborn St Chase in Chicago where my account privacy has been violated by sharing information with others.”
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“Came in last minute, and Jay accommodated me. He helped me open a checking and savings account, was very kind, knowledgeable and overall made me feel great for joining the credit union, I think the guy deserves a raise honestly.”