REI is a popular outdoor retail store known for its quality gear and enthusiastic staff. Customers appreciate the wide selection of products, including their own award-winning REI brand gear and clothing. Many shoppers have shared positive experiences with the friendly and helpful staff, who assist with everything from camping gear to hiking boots. Reviewers highlight specific employees who provided excellent service, helping them find the right products and deals. However, some customers feel that the overall customer service could improve, as not all staff members are perceived as friendly. Despite this, visitors often leave satisfied with their purchases, eager to enjoy outdoor adventures, such as hiking and biking, with their new gear. Overall, REI remains a go-to place for outdoor enthusiasts, offering a 100% satisfaction guarantee on its products.
We visit this location regularly. The staff is helpful and knowledgeable.
June 2026
I ordered rock climbing shoes online and needed to exchange them for a bigger size. Brad helped me find the right size, and Pauline helped me with the exchange. Both were very friendly and provided great customer service. Thank you both!
May 2026
Great place for when you need bike repairs! Especially when you live close by and bike ride a lot!! The membership is a MUST have! One payment= LIFETIME!
