The Xfinity Store by Comcast in Vernon Hills, IL, located at 701 N Milwaukee Ave, Suite 288, has received a mix of feedback from customers. Many have shared positive experiences, highlighting the helpful and courteous staff who resolve issues efficiently. One customer noted a quick visit that took less than thirty minutes to complete various tasks without problems. Another reviewer praised the store for saving money on both mobile and home services while providing excellent internet after a router upgrade. However, some reviews pointed out areas for improvement, particularly regarding customer service responsiveness. A few customers expressed frustration with delays despite having appointments and described the customer service as inconsistent. There were also mentions of issues with billing that were harder to resolve through off-shore customer service. Overall, while experiences vary, the store is recognized for its knowledgeable staff and efficient service, making it a reliable option for Xfinity services including mobile, digital cable TV, high-speed internet, home phone, and home security. Customers can also handle payments and equipment exchanges at this location.
Your general manger helped me get a appointment for a technician . I was Talking to customer service for 2 hours it Was awful . Then got on line with scam Person . He knew the last four fidgets of my credit card wanted me to pay bill for October 333.95 plus 100.00 for service call by pay pal His phone number 475-500-2281... read full comment
June 2024
Exelente service took time to explain the service (exelente job
April 2024
Store is good at service and customer care is the opposite
