The Verizon store in Vernon Hills is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the quick and efficient assistance provided by employees like Jayden, who resolved a SIM card issue swiftly after multiple unsuccessful attempts elsewhere. Karla, the manager, is also highly recommended for her friendly attitude, clear explanations of options, and willingness to go above and beyond by helping customers understand their phone features and functions. The staff, including Edwin, John, and Glenn, are recognized for their patience, professionalism, and dedication to solving problems, often spending considerable time to ensure customer satisfaction. Glenn, in particular, was praised for helping with phone setup, transferring data, and making the process quick and easy. Customers also value the store’s convenience, including options for online ordering with in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. Overall, the store is seen as a place with friendly, helpful employees who prioritize customer needs, making every visit a positive experience. Whether resolving technical issues or assisting with new devices, the staff’s commitment to excellent service keeps customers returning.
My 90 year dad was having an issue with his iPhone. We went to Best Buy and were told that we needed an appointment and it would be 3 hours. We decided to go to Verizon. They took a look at it immediately and fixed it on the spot and didn't change a dime. Thank you!
March 2026
I had some issues with my phone, and i was assisted by Edwin who was so accurate with the problem and solved it so quick. Thank you.
February 2026
This is the best Verizon store for customer service. I needed a new phone and Nazar and Dane were so accommodating. They found me a phone within my budget and even helped me with the transfer of data from my old phone. I will definitely be going back when I am in need of a new phone.
