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“The round lake location was super helpful. I came in to exchange a box that wasn’t working. Not only did someone help me but they looked at my plan and offered to help make the monthly payments lower and helped me look for current promotions. They went above and beyond!”
“Today I visited the Antioch store and dealt with Eric and David. They provided top customer service, so helpful, friendly and helpful. This store is and has been our number 1 store. Thanks guys.”
“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”
“We were there this afternoon. JD did an amazing job. I believe that's his name. We went in there to get a phone case. Then we decided to go with a screen protector. He made sure he explained the plan that if we had the screen protector if we paid for the insurance on the phone then it would be covered for free however we had not. He was very informative. Made sure that we were informed with everything that he was selling us explained everything put the screen protector on and did an amazing job. We live in Wauconda the store in Wauconda no longer exist. We went down there and then again when to above & beyond.. Thank you guys. We found our new store..”
“Today we got really lucky and received help from Ivan N. We just made the switch to T - Mobile, two new phones and internet service, we’re a little older and not very high tech and Ivan got us up and running in no time. I can’t say enough about how patient, kind and courteous Ivan was, he also took his time and walked us step by step through the internet router installation process, when we got home we did everything he said and we were good to go in just a few minutes, what a nice kid, smart too. NICE JOB IVAN and THANK YOU! 👍”
“Had a phone issue and they helped us get it fixed. The people are no-nonsense, professional and very helpful. T-Mobile is also just cheaper around here and I highly recommend you checking them out if you need a new phone or provider. (also to add, I don't do reviews often at all, This should be telling.)”
“Went in on a Saturday, talked to Joe,My wife had a new S24 ultra, and made mistakes and really messed up her Facebook and had multi logins Joe was determined to fix it and he did was very helpful and knowledgeable
She told his manager Jim he deserved a raise, for all his work getting her new phone working .”
“when it comes to municipalities - you have to call DLS - they are familiar with working with Government facilities and overall save tax payers by cutting costs significantly for old phone systems!
the Village of Union has cut costs as well as saved money by using the phone system to offer better service to our community!”
“I went to T-Mobile to have my new work phone activated and transfer all contacts,
my company sent me there to do this.
I arrived first thing on a Saturday, the door was opened by the associate which later I learned her name was Marium R.
I asked her if she could transfer everything and activate she said she would be able to do while I wait, we sit down at the table and she proceeded to activate and transfered all the info, while doing that, she was very friendly talkative and very nice once everything was done, I asked if she could also setup my call forwarding, she said no problem and it was done i need to add that I bought a case and a screen protector which she installed for me. Marium was awesome , very professional , very friendly , and a real joy to talk with. Because of this service that I received from her I will be opening a T-Mobile account when it's time, the provider I use for my personal phone now for 5-7 years has Never provided, last year I went in to buy a new phone all they did was activate with my same number and gave me instructions on how to do it all myself which took me two days, Never Again will I ever use them. All Thanks goes to the service I received from Marium last
week.”
“I have been with this location for a long time. And I have to say I was not always the professional one. But Everyone especially Vic stayed professional and helped me out a lot. Not only that. He helped the Combined Veterans of McHenry out last year and donated one day Phone service for the Sailors Thanksgiving hosted by the VFW. You put a lot of smiles on Sailors faces that day.”
“Stopped in today after having the worst time trying to transfer phones, Travis went above and beyond helping me. I’ve been to other locations and they’re so quick to turn you away, but not here! Travis took his time in fixing my nightmare of a dilemma, made me feel comfortable during the wait, and gave me a 5 star experience.. if you’re ever hesitant on choosing a location I’d drive a little extra to come in here. Incredible service and hospitality thank you 5 star Travis… not all heroes wear capes!”
“Went in to upgrade my iPhone and was instantly helped by Kyle! He was super understanding and patient while walking us through the options we had! He explained the best deals and was super upfront with everything! Highly recommended Kyle!”
“I have been with this store since they opened. In June my best friend, 90 years old, wanted a phone for emergencies and reaching Uber and me, so I took her in and they set her up. She COULD NOT figure out the phone and asked me to return it, so in I came.
Jessica came to help. She had to follow the rules (no return after 30 days), but still sought the manager out. He did not budge. Yet Jessica jumped through every hoop she could find to try and help me. She even checked my phone for apps and right there saved me about $50 a month on stuff I was double paying for or wasn’t using. She was so empathetic and helpful! A real ASSET to Verizon for sure. Over the years I have had “help” by the “guys” at the store that has been adequate, but Jessica went WAY beyond just your average customer service contact. In the end, she couldn’t take the phone back, but gave me a way to continue to contact corporate Verizon and I still left satisfied with my Verizon experience. Thanks for the great experience Jessica!”
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“I've been with Open Air Wireless for many years and Matt/Karina have always been prompt and professional with any issues that I may have had in the past (which are few). The service is great and I would recommend it to anyone around!”