Victra is a Verizon Authorized Retailer in Volo, IL, striving to create the best possible experience. The store offers a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The knowledgeable and dedicated consultants provide excellent customer service. Staff members are consistently described as helpful, patient, kind, communicative, and professional. They are willing to stay well past closing time to ensure customers have everything they need, making processes simple and efficient. Service experiences are noted as amazing, with consultants going above and beyond, even helping to transfer data and resolve account issues. The location has a long history of great service, with some families being customers for over a decade. The mission is to connect technology to life in a trustworthy, fun, and profitable way.
The manager Henry at this location was great to work with. Not only did he answer all my questions he was extremely knowledgeable and upfront about the current offers available. What really stood out to me is that he was willing to stay past the store hours to finish my new phone transfer. I will go to this location and... read full comment
August 2024
Mirza went above and beyond to help with my sim card staying after hours to make sure i had my service working
April 2024
Sales person, Mirza, could not have been more helpful. Advised us of all options. We ended up with three free iPhones and a total package that was $100 less than what we were paying with the competition including an additional phone. Mirza stayed well past closing time to make sure we had everything we needed. Excellent... read full comment
