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“I recently had my cellphone fixed here and I had a great experience! The owner was friendly and knowledgeable, and were able to quickly diagnose and fix the issue with my phone. The prices were reasonable and the service was efficient. I highly recommend for anyone in need of cellphone repairs!”
“Had a complex issue replacing my head unit in my 1998 Lexus LS400. Audiosmith took it and had the unit replaced and upgraded within a few days. Super happy with the service and the end result! Will definitely be using them again for future projects.”
“Came in to upgrade to the new iPhone and worked with Alex — he was very professional and well informed! The Location was clean and everyone was very kind. Five stars”
“Came here with a problem that the AT&T web assistants could not solve after a hour of testing. Within 5 minutes of walking into this store- all of my problems were solved thanks to Brian! Highly recommended for fast, professional service!! Thank you!!”
“I needed a new phone and decided to come to this AT&T store and I am sure glad I did!! Ashley was extremely professional and helped me get everything I needed from a phone to protective cases and accessories. I would highly recommend this store to anybody in the area.”
10AM - 8PM
1388 US-12, Fox Lake
Mobile Phones
“I went into the T mobile store frustrated and left very satisfied and happy. Nick helped me save money on my internet service and now I have Tmobile 5g in my home and it’s working great. It’s only a fraction of what I was paying for home internet. Thank you Nick for addressing all my concerns and frustrations!”
10AM - 7PM
485 IL-173, Antioch
Mobile Phones
“Rachel saved my 4th of July when my phone screen blacked out and I couldn't do anything with it. Now I can get back to work tomorrow with my S23 Ultra. Thank you!”
“So I walked in here with the most nicest greet ever and even ask me how my day we had a whole conversation about because I had harsh day and I came in just to change my screen protector and came with 2 new lines!!!!!”
“I believe her name is Cynthia. She was so helpful. But she sorted everything sorted out Took over an hour So I am very happy with service I got and will continue to only comeback to your store. The other store on Rollins Road is horrible bad service and bad attitude.”
“The clerk was very knowledgeable very helpful then try to push any extra sales pitch help me switch phones I even bought a tablet but I will say this Metro PC service needs to improve with the longing so much advertising into their servers and just too much”
“I recently submitted an insurance claim and when I received my replacement phone, I needed assistance getting it setup. Danny explained I needed to call customer service myself or I would need to pay a connection fee. The person I was talking to via customer service was extremely confused thinking I was adding a line not transferring my service. Thankfully Danny was able to help get it sorted out and my phone was properly connected! Thank you Danny for going above and beyond to provide excellent customer service! Much appreciated!!!”
“I have been here three times and each time Xavier was amazing. He is so knowledgeable about so many different areas took the time to answer. Since I am not very computer efficient he was very patient with me understanding my phone. I give this store five stars and I would give Xavier 10! We are usually not very happy when we go inside the AT&T stores in the past so this has been a extremely Pleasant”
“I visited the AT&T store in Crystal Lake with my mom to trade my iPhone 11 in for an iPhone 15 and my experience was fantastic. The person helping us, Scott, was extremely helpful and patient and very personable.The store only had two people working; however, Scott was super attentive towards everyone in the store and ensured that all of our needs were met! Definitely the best customer service I have ever received! :)”
10AM - 8PM
2207 US-12, Spring Grove
Mobile Phones
“Ryan was so helpful when I stopped into the store a few months ago to change providers. He answered all my questions and was so patient. I stopped in again today with questions and needed a new screen protector. Again, Ryan was so helpful in replacing my screen protector and answered all my questions. Thank you so much, Ryan. You are an awesome representative of T-Mobile.”
“If you need a new phone, an upgrade, to switch phones, or anything I highly recommend you go see Arturo in Wauconda, he's the best!! First, I verified with boost customer service that I could upgrade to a specific phone and keep my plan. So I went to the Mchenry store and the man said I could not do that. After about 15 minutes of arguing that I had already spoke to customer service, he told me that he was on the phone with customer service himself and that I had to change my plan, and if I didn't then he couldn't sell me ANY phone. I went to Wauconda, told Arturo what phone I wanted, and he had that new phone activated, everything switched from my old phone, and ready to go within 10 minutes and I kept my plan. Great customer service!”
“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”
“Ralph called me a liar right off the bat, because his salesman didn't say anything about paying taxes. Nor my presence being there on Saturday. Calling me, a 23 year customer a liar is going to get foul language out of anybody. Now, he tells me that I am not welcome in that location. Ralph's service is terrible and I will not go back and probably will change my service to a PROBABLY BETTER CARRIER WITH ACCEPTABLE CUSTOMER SERVICE!!STAY AWAY FROM RALPH AND THIS LOCATION!!!!As Ralph is the ALLEGED MANAGER, ALSO TOLD ME THAT I'M NOT WELCOME IN THIS STORE AND TO FIND ANOTHER LOCATION.”
“I used to go to the McHenry store until one of the "coolest managers ever" relocated and left for round lake, r.l. beach area. I'd never step foot in the McHenry store again, it's worth the drive for me and my fam, 4 accounts all together to do business with people who actually give two f's about their customers. shame on you McHenry store, you're most likely doin pretty bad once the crew changed to the present one. #greatcompanybademloyee #notjaded”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
10:30AM - 7PM
369 N Cedar Lake Rd, Round Lake
Mobile Phones
“Exelente !!! fué el trato que recibí de Anabel, me ayudó con mis preguntas muy amablemente. Hizo cambios en mi cuenta con mucha paciencia y dedicación. Exelencia en su trabajo. Gracias Anabel.”
10AM - 8PM
3817 W Elm St, McHenry
Mobile Phones
“My phone went down on me around 7pm and I despartely needed one to meet my boyfriend the next day. Got there 40 min. before they closed. The gentleman there was all alone and had customers before me. He tols me I was eligable dor a free upgrade. Then another customer came in but he got my new phone up and running and I love this new phone! He handled all his customers and was working after closing. Remarkable person.”
“Great store. Clean and well stocked. The hot dogs are yummy. They even have sauerkraut in the condiment area. I never leave without a hotdog to go. Plus, a soda to boot. All under $2.”
“Great service from all the staff we have encountered through the years at this T-Mobile location. They show extreme patience, courtesy and graciousness dealing with their clients, many who are not tech-savvy to deal with gadgets.”
“This place is amazing and has wonderful customer service.... I unfortunately could not make it in on time before work ( which is a couple stores down) and the lady was still able to help me with all my questions and needs. I could not be any Happier.... Thank you so much.”
“Friendly and knowledgeable staff. My go-to store for the past several years. They never try to upsell you anything more than what you need. Infact they even offer savings tips if something is cheaper (like directing to neaby Costco T-mobile center if something is cheaper there)”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“Ryan C. went above and beyond in helping me with my IPhone. This past Friday, Feb 2nd, my phone "partially" froze ( calls were coming in, but my ability to answer was compromised) and while i was attempting to reset the Iphone it went into emergency mode and started texting all my contacts stating I needed assistance plus was auto dialing 911. No matter what I did I could not restart it. My phone was blowing up with calls that I couldn't answer. I panicked. I went directly to your t Mobile store in Crystal Lake hoping you could help. Ryan C was on duty. He showed me an emergency move to restart my phone that he emphasized should only be used sparingly. It worked!!! Ryan C ..Employee of the month!!! Plus he suggested a better screen protector to enhance the images on my phone !!!! I bought it.. huge improvement!!! Thanks Ryan C!!”
10:00 AM - 8:00 PM
4912 Northwest Hwy Suite A, Crystal Lake
Mobile Phones
“The family and I went in knowing we were going to upgrade three phones. Our rep was Nate and he was wonderful. I did my homework before I left the house so I knew what the discounts were before I walked in the door. Nate didn't try to oversell us on anything and when we started talking about our TV services, he helped us make the decision to cut U-verse (which was going to happen soon as they are pretty much donezo). Nate was great, Jason was great and we are very happy with AT&T in Crystal Lake!”
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“Went in to trade in my phone for a new one and was helped by Clay (I think that was his name sorry) and he was super helpful and made the process very simple, in and out in 30 minutes. A few hours later I went back with my mom and sister for their trade-ins and Mirza was super helpful with them as well and even stayed after close to finish up their phones. Our family has gone here for over a decade now and we’ve always had great service at this location!”