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“Ran into Att with a goal in mind. Within 30 seconds of walking in I was greeted by Bradley who was an absolutely amazing individual. He had me all set with my purchases (2 watches and AirPods) and I was on my way in a matter of 20 minutes. It should be noted that even though the quick turnaround time, Bradley even made it a point to assist others while working with me yet I still felt extremely cared for and left as a very happy customer. Thanks to employees like Bradley, I’ll be heading back to ATT for all my wireless purchases. Great job on finding this guy ATT. You got yourself a good one!!”
“I've been to this store multiple times now and they've always been very helpful, especially with getting my grandmother's phone and Wi-Fi updated. Highly recommend this local AT&T store!!!”
“I visited Xcell wireless unannounced and asked for my front screen of my galaxy s21 ultra. Without hesitation Dante and Sherri immediately jumped on my phone to fix it and without any extra charge fixed the back panal as well; free of charge, all in an extremely timely fashion.”
9AM - 9PM
3046 IL-60, Mundelein
Mobile Phones
“Came into the store with an issue with my bill from another location that was giving me the run around. After 2 months after trying to solve it, I came in and Rey helped me out with all my questions and helped me find the best solution!”
“Bill and his sons did an excellent install of my sound system for my boat last year (2024). 8 speakers, 1 sub, 1 amp, 1 in-cabinet stereo w/ 2 head units. As well as a gps chart plotter. This year I had a technical issue with my gps chart plotter not showing a depth reading or sonar image. Bill worked tirelessly to rectify this including multiple calls with Garmin tech support. In the end, Garmin sent a new unit (under warranty) and rectified the problem. This likely cost Bill and Audiosmith many hours and loss of revenue, but most importantly it shows the support and dedication he gives his customers. A+++. - Thank you again Audiosmith!”
“Anna at T-Mobile was absolutely amazing to work with. She was very attentive, knowledgeable, and helpful with explaining the phones and plans so I could get set up with exactly what I needed. I can’t thank her enough for all the time and effort she put into helping me. I’ll 100% be coming back to see Anna again whenever I need help. Highly recommend!”
“They have excellent customer service here. Dan & Josh were incredibly helpful in switching over multiple lines to AT&T from a different carrier. They were patient, attentive, knowledgeable, and worked really well together. They made a process I wasn't necessarily looking forward to about as smooth and painless as it could be.”
“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”
“Had a great experience upgrading 4 iPhone 14s to 17s and a new Apple Watch. Store was staffed well and very knowledgeable staff. More friendly and more helpful than 2 other stores I had visited. Calvin and Raul went above and beyond to find promotions that kept my monthly payment the same. Also they helped with an exchange of a phone outside the 14 day window during the holidays. (1-800 customer service said this was waived until Jan. 2) Thanks guys.”
“I want to take a moment to recognize Humberto V. and Israel P. for the outstanding service they provided me at T-Mobile. They were both extremely friendly, kind, and patient while helping me with all my T-Mobile needs. They went above and beyond to make sure I was taken care of, including helping me order my new iPhone 17 Pro Max. Their professionalism and willingness to go out of their way truly stood out, and it made the entire experience easy and enjoyable. Humberto and Israel are both great assets to the T-Mobile team, and I’m very happy with the service they provided.”
“I’ve been having issues with sending messages, spent over 3 hours with customer service and they could not help. I went to this store and this guy Witek fixed it in less than 5 min. Thank you so much”
“I had a great experience at Grayslake AT&T Store. Morgan and Ally are very knowledgeable sellers.
Ally LaCount was helping me with my new phone. She was very patient with me.
She answered all my questions. Ally also helped me choose other products which I needed for my phone.
Excellent job!”
“My best experience buying a phone ever! I used to be stuck with a dingy iPhone 11 that’s t-mobile would never have an upgrade for or some kind of better phone I could buy, but this total wireless shop did! I got a brand new iPhone 13, the workers were so sweet and they even managed to transfer everything on my phone! They somehow were able to restore all of my accounts and reset the passwords for me, the most generous people I’ve ever had the pleasure of meeting. Their prices are literally the best, the new employees are really helpful too! I definitely will be bringing the rest of my family here!”
10AM - 7PM
485 IL-173, Antioch
Mobile Phones
“The associate was very helpful in making sure I could get an upgraded mobile phone without messing with my current plan, and even got me a small discount when getting a screen protector and case for my new phone. He was also very helpful in answering any questions I had regarding the new phone!”
“Best experience I have had at a phone store! Nick and his team made our time there painless. This is now our prime store for any and all of our T-mobile needs! Thank you all so much!!”
10AM - 8PM
525 W Liberty St a-120, Wauconda
Mobile Phones
“Caitlynn was a WONDERFUL help!! She’s the store manager and was super friendly, welcoming, and great to have a conversation with while we waited for my phone to update. T-Mobile, GREAT HIRE!!”
“I went to get phones for 2 of my children. Karina was AWESOME. She helped me get two new lines, 2 new phone cases && 2 screen protectors for an AMAZING price. She was very informative and could multi task very well so the whole purchase was very quick. She is the best.!”
“I’ve been having issues with sending messages, spent over 3 hours with customer service and they could not help. I went to this store and this guy Witek fixed it in less than 5 min. Thank you so much”
“Went in on a Saturday, talked to Joe,My wife had a new S24 ultra, and made mistakes and really messed up her Facebook and had multi logins Joe was determined to fix it and he did was very helpful and knowledgeable
She told his manager Jim he deserved a raise, for all his work getting her new phone working .”
“Stopped into the metro mchenry Illinois branch to see about a new phone. Jorge was absolutely amazing guiding me in the right direction with my selection. Thanks again Jorge. Blessings ?”
10AM - 7PM
369 N Cedar Lake Rd, Round Lake
Mobile Phones
“Exelente !!! fué el trato que recibí de Anabel, me ayudó con mis preguntas muy amablemente. Hizo cambios en mi cuenta con mucha paciencia y dedicación. Exelencia en su trabajo. Gracias Anabel.”
“This Antioch location is huge. It's worth driving that extra distance for, definitely. Shelves are kept well organized. Compared to some other Walmart stores their aisles are wider and cleaner which makes it easier to walk around and fill up that oversized shopping cart.”
“Went to get a new phone and Ivan was fast, efficient, and very friendly. I usually hate going to the phone store but he made it a great experience. He had great customer service and had a lot of patience.”
“I had a great experience at T-Mobile thanks to Brandon. He was incredibly kind and patient while explaining all the plans to us. He took the time to answer every question clearly and made sure we fully understood our options.
Brandon was exceptionally friendly and very knowledgeable. He truly went above and beyond to make every customer feel comfortable and confident about choosing T-Mobile services.
Thank you, Brandon, for the outstanding customer service!”
“I have been with this location for a long time. And I have to say I was not always the professional one. But Everyone especially Vic stayed professional and helped me out a lot. Not only that. He helped the Combined Veterans of McHenry out last year and donated one day Phone service for the Sailors Thanksgiving hosted by the VFW. You put a lot of smiles on Sailors faces that day.”
“First off I must say that my experience with Gerardo was absolutely stellar, he upgraded my business plan. We got better service and saved money as well, he helped provide excellent knowledge and information and he helped set me on the better path, I highly recommend for Verizon business, it was an absolute pleasure.”
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“Amanda was very knowledgeable and extremely patient. She was the only employee working at the time of my visit and there were quite a few customers. Not only did she multitask like a pro, she was very attentive to each customers individual needs . Had a great experience.”