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8:30AM - 7PM
1425 IL-3, Waterloo
Auto Parts
“I watched a customer being really rude and disrespectful to Lonnie the young lady that was assisting. I want to say she handled him with grace, patience and professionalism. She stayed calm, respectful and never lost her cool. Quite honestly, I was impressed! She turned a very tough situation into a great example of how customer service should be done. Hope you all know how incredibly lucky you are to have her on your team. She is the epitome of what kind; professional customer service looks like!!”
“Nicolas was EXTREMELY helpful, patient with me and polite. The other employees I met their were as well.I had a bad experience at other nearby auto parts store near by.So it was a breath of fresh air dealing with him. He even came out in the rain and helped me pin point the issue with my car. O'Reilly in waterloo has gained a loyal customer for life.Thanks for all the help and professionalism.”
8AM - 4:30PM
3480 Ahne Rd, Waterloo
Auto Parts
“Went in and guys asked a couple questions, found part , I paid for it and it was the right part. What else can you ask for. Much better than my last couple experiences with O'Rileys have been. Mostly wrong parts almost every time. Will continue to use Al's.”
7:30AM - 5:30PM
1353 IL-3, Waterloo
Auto Parts
“Everything was an easy, pleasant, thorough, and professional job. Perfect, meticulous work, and fantastic customer service. We could not have asked for more. Thank you!”
“Needed new windshield wiper blades and the staff was courteous, efficient and helpful. Thank you to store manager, Patrick, for putting the new blades on for me!”
“I bought a brand new Ford Ranger at this dealership. From purchase, the FM radio was not working properly. I had to bring the truck into service over night, then it was looked at the following day. They found that the antenna was not placed on the truck. (Simple, right?) It was in the glove compartment of the truck but had never been placed on the vehicle. I spent a lot of time and energy on a function that I would have assumed would have been completed at the time of purchase. Don't get me wrong, everyone in service was nice and helpful however spent most of the time explaining what I would have to pay for if this was not under warranty. Luckily, I don't live far from the dealership or I would really be frustrated if I would have has to drive a long distance for a very simple solution. Next time, complete the new purchase vehicle check list to make sure the vehicle is ready for purchase and driving.”
“Kyler is the best!! Helped me with my dead battery outside of the parking lot by the grocery area??? he literally pushed me and my car to the automotive and fixed it up. saved me a lot of time! Thank you so much!”
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
Auto Parts
“Waterloo Auto Body fixed my mirror faster and cheaper than the Nissan dealership I bought my car from. Friendly service and they did a great job. I highly recommend!”