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“First time trying out their dog wash today.I'm very Happy I did! it's very clean, the staff was super nice and accommodating. I like that they have raised wash areas and grooming areas to dry the dogs, good water pressure, hoses that you can change the stream and decent dryers. They supply some of the different shampoos that they carry I did try their sensitive one and so far it seems to have caused no irritation for a very sensitive skin dog. I like that they supply more than one towel like some other places do.
Tractor supply company is a little gym in Carpentersville that I often forget about and every time I go I really like it. They hire friendly staff and it's always clean and they have a lot of variety.”
“It's Home Depot, so you can get most of the usual home improvement things. I would give it 5 stars, but the tools selection is mostly made in China and not worth the price.”
“They were quickly to remove the old carpeting they vacuumed and cleaned up then they proceeded to install the new car padding and carpeting and in a matter of hours I had a new beautiful new flooring”
“Love this Menards most employees are helpful, the managers are great. However if you are in the paint area, you need to ask someone seasoned. The highschool kids normally send you away with wrong products, at least that has been my experience the last 6 years remodeling our house.”
“Awesome service. The lady at the online pickup area was so helpful and friendly. I wish I remembered her name to give her recognition in this comment—five stars on selection, value, and service.”
“The two installers were great. worked 4 hours straight without ever taking a break. They did an excellent job and we couldn't be more pleased with the job they did. Vry satisfied and happy customers.”
6AM - 10PM
1400 US-12, Fox Lake
Home Improvements
“It's as good as any Menards. I went to the garden center and no one was there to answer questions (it was early morning). The selection was low and had very limited tomatoe cages. Ended up buying on Amazon. We will try next time”
“Always had great service at this location from paint, appliance, PRO desk, including the wide varities of product and knowledage sales people - this location is GREAT!!!”
“I’ve been a life-long Home Depot customer and they’ve earned my trust and loyalty. Nothing but amazing things happening at this local Palatine Home Depot! They really embody “How Doers Get More Done. You can do it. We can help” mindset. I don’t believe there was ever a time I came in and they didn’t have what I was looking for or HELPED ME by any means get what I needed.
Note to MANAGEMENT: Sadly though, I had to report a concerning experience I had with COREY in the Plumbing department. I came into the store looking for an adapter for a new shower head I was installing. Corey approached me and offered his help, which I accepted. Without checking inventory or offering to look further, he immediately stated, “We don’t have it here. Try buying from the manufacturer.” This response was both dismissive, super unhelpful, and highly inconvenient. Based on prior positive visits at this store, I found it surprising that no effort was made on Corey’s part to verify availability, other than “try somewhere else.” After Corey walked away, I continued exploring on my own. It took me 20 minutes, but eventually I located the exact adapter I needed that was in-stock!! It was a perfect fit! What was Corey talking about? Did he not want to truly help? Or was he inexperienced and should not be working in plumbing?
Also, while I was testing fittings, I observed and overheard multiple other customers approach Corey for assistance. On every single occasion, I heard him respond with the same statement he gave me moments ago: “We don’t have it here, try elsewhere.” This pattern suggests a lack of effort to assist customers and raises serious concerns about potential lost sales and diminished customer experience. I’m a business owner and thats bad for any business. I truly value Home Depot’s expertise and typically receive excellent service from other employees. However, this first-time interaction with Corey demonstrated poor customer service, unhelpfulness, and blatant misrepresentation of product availability. You would think they want to do everything possible to keep my business, not the exact opposite and send me and many others away. I’m glad I ultimately found what I needed, but the store nearly lost my business due to this experience. Can you image how many hundreds or thousands of dollars this business lost?
I hope this feedback helps improve service standards moving forward.”
“VS menards well stocked but what sets it apart is it's employees are every where and most knowledgeable. Most are from a trade which is invaluable! Plus being a vet i don't have to jump through hoops mailing in receipt or as they count on it forgetting to get 10% off. Do not like current return policy. Even if they stock item you can't even get a store credit if over i guess 30/35$. Unless you have the credit card or receipt. If I kept every receipt I'd need a accountant!”
“Home Depot always has helpful and knowledgeable employees that make our shopping enjoyable. Prices are fair and the store is always stocked, clean, and organized.”
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“Nice selection of gardening supplies, decor, tools, and real farming stuff. Also live chicks, a pet wash station, and zero-turn mowers. Clean and well organized, and staff is available and willing to help.”