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“For truck drivers... entrance is the west gate. Pull up to the gate and call the number posted. Pretty easy backing. Unload time is about an hour. Getting to the delivery can have some tight turns but overall not bad.”
“Ace has anything I need and sometimes helps me figure out what’s needed to complete my project. Always helpful. Been going to ace for over 50 years. Thanks Scott.”
“The workers were kind and willing to walk me directly to the items that I needed. I really appreciate this because I am a senior living with disabilities and it is too painful wandering around looking to find what I need. Thank you 😊”
“I’ve been going here for over 40 years, from when it was a single building, all the way up to the current layout.
They have always been the go to place for those simple things, to those unusual fasteners and Pushmatic breakers. The running joke was, if Len’s didn’t have it, you didn’t need it. Well, with the invention of the internet and stuff, it’s a little less true, but still great for product.
The staff is knowledgeable, friendly, always great with their service department, I love their propane refill service.”
“This store is awesome. I have never had a bad experience. I always get the product or help that I need. Everyone is helpful but Sue and Karl are exceptional. They are why I love shopping local small businesses.”
“Ace is the place and this particular store is one of my go to spots for hardware and keys. I also bought my last Toro mower here. The only downside is when I had the mower serviced, there was not very good communication about how things were going. This might have been due to the place they send the mowers out to, but the manager recently told me she would personally get back to me and didn’t.”
“Joanna, took care of us solved our problem and blessed us with a RED BUCKET ?
#lberateREDbucket #floorprotection #swifty #ikeafurnaturetools #thatwasme”
“Excellent service on the lighting department. Number one the array of lighting is so fantastic. Each fixture is work of Art. They have a giant computer screen that you can scroll through to see every and any light fixture on the planet is totally enjoyable. My designer at the store is Katie and she was just perfect for me. Excellent communication, relaxed, friendly made it so easy for me to spend my money at Hortons. I will be back and I highly encourage anybody to come to the store it does say Ace hardware Hortons. The lighting is upstairs and the hardware section is downstairs.”
“You would be surprised at the stuff they carry. I don't think I have had to go to a big box store in a while. I like that there is always someone to help and they are very friendly and knowledgeable.”
“I needed something for my car yesterday and I couldn't find it in the automotive section, then a nice man asked me if he could help me, I wish I had gotten his name but it was in a different section. Thanks so much!”
“Locked my keys in my car. These guys helped me to get back in AND didn't want to charge me anything. I forced some cash in them (but not enough).
Still some great people in this world who don't stepping in and helping someone in a bind.
BIG THANKS!”
“This is a newer location, and have always found the items in stock that I’m looking for. I’ve never had to wait in line to check out except once. The store is also kept super duper clean!”
“Walter and Cedric were awesome. They call to let me know when they will be arriving and was on time. They saw that I was having some difficulty moving things out of my old refrigerator and took care of that for me. Totally wish that more people can be like them. Very hands on. Thank you ,thank you”
“I took in a part to repair a frost proof faucet. The individual who assisted me couldn’t have been more helpful. He provided the necessary parts, assembled them so all I needed was to reinsert the part back into the sleeve and tighten. I was provided exceptional service and encourage anyone needing plumbing supplies to shop here.”
“5 star customer service given by Andrew. Without even being asked he offered to load up my carpet cleaner and did it was a smile. Beyond happy with this, highly recommend this location. Give that kid a raise!!!”
“Sales associate knew exactly what I needed from the description I game them. Everyone was helpful and kind. Would shop there again any time I need a quick trip in and out. I don't have to wander around the big box stores!”
“Excellent customer service. Went in there to see if the had a specific retaining clip. Sure enough they delivered,they had it. Just wanted to thank Charlie and Darin. Will definitely return for future purchases. You just don’t find customer service like this anymore. Thanks again, Steven”
“Tom C was exteremly helpful & knowledgeable! He was able to answer all of our questions & even gave us some extra knowledge for the future ! Thank you Tom, great service here at Lemont Ace!”
“I had such an exceptional experience at this Home Depot location that I felt compelled to share it.
After visiting multiple stores trying to find a plant that matched the aesthetic I needed for my office, I kept running into limitations and was honestly feeling discouraged. When I arrived at this location, I was greeted by Aidan, who immediately stood out for his kindness and willingness to help. He took the time to really listen to what I was trying to accomplish and genuinely cared about finding a solution.
Shortly after, the manager, Shi, stepped in — and together, they went above and beyond to make something work for me. What impressed me the most was not just that they helped, but how they helped: with positivity, creativity, and a true customer-first attitude that I hadn’t experienced at other locations.
Aidan personally assisted me every step of the way, and both him and Shi made me feel like my request truly mattered. Even when I had to come back with a small issue afterward, Shi handled it with the same level of professionalism and kindness, immediately resolving it without hesitation.
It’s rare to come across people who genuinely care about customer experience the way they do. Their attitude, patience, and willingness to go the extra mile made a lasting impression on me.
Thank you, Aidan and Shi — you turned what had been a frustrating search into such a positive and memorable experience. I truly appreciate you both.”
“I was truly impressed by Gus and the entire service department. They recently serviced my CMC 83 HD track lift. They performed a very thorough inspection and completed necessary repairs quickly and competently, and at reasonable expense. Communication was excellent throughout the process. Highly recommend them for aerial lift service and repair.
Jacob G
Townline Timber Services”
“Friendly and helpful staff. Convenient location. The staff have excellent listening skills and take the time to understand your need before they make a recommendation. They have earned "shop locally" loyalty.”
“I was really impressed with the young worker who helped me. Super patient, friendly, and professional. It’s nice to see someone that young take their job seriously and care about customers.”
“We’ve been ACE customers for sometime but today we feel we must say a loud “Thank you!” to two gentleman assistants at this store for a very special reason. Around midday today, I arrived at the store in search of some high temperature wire, nuts and tape to fix our water heater. Since our English is exactly perfect, we failed to get the right wire. Before we realized it, the assistants asked us more questions and found out that we needed wires that can stand really high temperatures which were not available at this store but should be at an auto parts shop such as AutoZone where we got what we really wanted. The two extremely friendly and attentive and helpful assistants essentially went out of their way to help us avoid what could become a hazard at our home. No words can express our gratitude to these two gentlemen who work at ACE for their helpfulness and care for customers. We will definitely shop more at ACE because of them.
Eric & Lucy”
“This company is awesome! We needed a device immediately in Chicago and they made everything good and solved our urgency! Thanks so much! And their structure is huge!!!! Definitely they will be my 1st option ever!”
“What can you say that you don't already know if you've been here before!!! If you've never been here let me tell you what is in store for you... Friendly staff, smart people except for the one guy, oh you know that guy... He's that guy ... !!! Anyway go on in and check out their parts... Mmmm parts they got big ones and little ones all the ones you need...!! If you need it they can give it to you really good like!!! Mmmmmmmm howdy let me tell you what... Come on over and get what you want all the parts you want... I bet if you're really nice they might accept all forms of payment... Cash is king but they do it any way you like it...!! They always aim to please!!! They please better than all the rest!!! Boy and girls and all the rest of you peeps I hope you enjoyed this if you have hit a like or not either way!!! I hope you are having a great day and even better upcoming year ahead!!!”
“I had tempered glass replaced for a storm door at Carlson Glass and want to specifically commend Danny for his professionalism and accountability. As a newer hire, he was courteous, transparent, and genuinely focused on helping resolve the situation from start to finish.
The turnaround was quick, which was especially important given the cold weather and the fact that this repair was for my elderly neighbor, who was very thankful for the prompt service.
Danny handled everything with integrity and care, and his approach made a real difference in the overall experience.”
“Looking for a sled for my son. Naperville ACE had just what I was looking for. 4 registers open this afternoon. No wait. Friendly staff. ACE consistently does a fine job with signage and the higher cieling in this store made it a breeze to find exactly what I was looking for.”
“Top hardware store in the Broadview / Westchester corridor! I had struck out three times with a replacement toilet handle fitting and these guys actually offered to come over and install one for me! Old school service like you just don’t see anymore.”
“Ebel's has been a staple hardware store in South Elmhurst for decades. Some things may be priced higher than your big warehouse type stores, but what I prefer about Ebel's is there is always an employee easy to find that will assist or direct you to your needs. This is a huge time saving bonus that I appreciate and will likely always pick them over the big warehouse businesses I like to avoid.”
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“Nice store. I needed gardening gloves and landscaping waste bags. They were very conveniently placed near the cashier. The gardening glove selection is limited, but I was able to find a pair that fit my hands, and contained a protective leather tip for the index finger. Great for digging around river rocks.
It’s a small store and the selection of product varieties is highly curated. But it’s my first stop to purchase items for my home’s hardware needs.”