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“This is a super well run and clean facility. Ron, the manager, is amazingly nice and helpful. I had never rented a storage unit before and he explained everything. 10/10 - would recommend.”
“The best mover ever! John and Joe did a fantastic job packing and loading our shipment. In the end, nothing was damaged and arrived perfectly. Super highly recommended!”
“the staff here is SO helpful and kind
good people use this business! i lost my license/debit card/credit card when it fell out of my wallet in the parking lot and it was returned!!!”
8:30AM - 5:30PM
1N372 Main St, Glen Ellyn
Self Storage
“We were full time travelers and needed a place to secure our possessions for an extended period of time. We chose this one because of location and it was indoors. We rented for 8 years and 3 months. We just moved out because we bought a place out of state. We were very happy with the quality of the building, never a bug, not even a cobweb. It’s exceptionally clean. The staff appears frequently walking around checking the halls and cleaning any debris that may come in through the sliding doors or on items stored. Thank you again for your service and keeping our things safe and clean.”
“Patrice is just an amazing woman!! She was so helpful and kind. Huge bonus that she is a pleasure to talk to. She made my experience really easy, fun, and helped ease a stressful moment in my life. Sounds strange for a storage unit review - but she’s just an awesome lady and makes this place great.”
“First time renting a storage unit, I had no idea what to do or where to go. Ginger who was in the office, was very helpful and kind! She walked with me to my storage unit and showed me where to go next time.”
“This place is fantastic. The property is always clean, secure, plowed in the winter, and very well maintained. There are plenty of storage options to fit whatever your needs may be. Inside, outside, conditioned, non conditioned, parking. You name it, they've got it!
The real gem, though, is Kathy in the office. She is always cheerful, helpful, and a pleasure to speak with. Kathy consistently goes above and beyond to make sure you have the best rental experience possible. If you have questions or run into any issues, she will take excellent care of you. She’s knowledgeable, professional, and truly a lovely person.
I can’t recommend this place enough”
8:30AM - 5:30PM
1205 S Neltnor Blvd, West Chicago
Self Storage
“Craig and Mike helped me get into my unit
Professionally and quickly. I was on the way to work and they expedited the process. I was very pleased and impressed with how they got me the unit showed me the property and got me to work!! Thank you fellas”
“This would easily have been a five if not for the damaged property, lack of response and the delivery driver. My move was from Midwest to the East coast. My experience with the team in Chicago was excellent. I was going into storage initially. I was told it would go into crates, I was told I could use my own blankets. No crates and my blankets disappeared in the process. The driver on the delivery end was very aggressive and was only concerned about how the outcome looked for him and not whether I was a satisfied customer. Moved items into the house to discover many items damaged. The major item was a stand up desk that I will have to replace at my cost.
Have reached out several times to the team in Chicago with no response. In the end it was disappointing.
I revised this to a 5 star, as it was my experience with the team in Chicago and that same team resolved all issues to my great satisfaction. I do believe I can recommend this team as they are very customer focused.”
“The act of moving itself is stressful. Now add on storing your belongings and there’s a whole new level of uncertainty. Diane was there to help me from the beginning answering any and all questions I had assuring me I was making the right choice. She was right. She really took the stress out of this part of my move. I always leave with a smile knowing she’s around to help! Thank you.”
“This location is great. Super easy in and out even with long trailers. Lots of space across units and maneuverability. Remote access is nice. Very clean and tidy property. Staff is great”
“We had a great experience with David at Public Storage in Aurora. He was very helpful, friendly and takes pride in his work. We appreciate his attention to detail and his customer service was exceptional.”
“Delivery and assembly of yardbird patio set.
Great service! They arrived when they said they would. Assembled everything. And positioned the items in the locations we requested.”
“Great storage space. Great staff and very convenient. Barb and Angie were very helpful and informative with all of my questions and concerns. I’d highly recommend this location.”
“Absolutely great customer service provided by Mauricio! He was VERY helpful and went out of his way to give me the best deal and service! Definitely would recommend him to all my friends.”
“My experience with the storage facility has been nothing but outstanding. I used them 16 years ago when I moved in, had my mother-in-law use them a few years ago when she moved here, and I’m using them now as I move out, but don’t have a house just yet.
The units are clean, and I have a climate controlled one that is true to form. Jillian at the front desk has been professional and extremely helpful. There are always horror stories, but in all the times that I’ve interacted with this location, it has been proper, which allows me to easily recommend them!”
“Kevin, is very professional, knowledgeable, and kind. Excellent customer service. Makes everything easy and simple. Thanks so much Kevin. You are appreciated!”
“Anita was very courteous and helpful. Showed me exactly how to punch in my code when entering and leaving. Showed me exactly where my unit was. Explained my bill to the tee! If you need to rent a unit, make sure you ask for Anita! She definitely understands what customer service means!”
“I just wanted to take the time out of my day to say that Alex from safeguard was great. She helped me out today very quick ,very fast. Made it easy to get in and out and on with my day. Thanks!”
“Monique at Public Storage is absolutely fantastic! She went above and beyond to help me find the right unit and explained everything clearly. If you need storage, ask for Monique.”
“Caprice just rocked the service at this facility. I stopped in and she helped me with my issue. I’m a happy customer and plan to stay with the facility specifically because of her help. Every time I stop in she is knowledgeable and helpful.”
“Erik has been so helpful and kind while I’ve been renting a unit here! He’s very friendly and made my transition from units super easy as well. Great onsite management”
“I just moved into the unit. I stopped by to return the lock. Melanie was there. She was very helpful in explaining better times of when to come. She helped fix my information and she also saved me some money. Very helpful.”
“From the initial visit and quote to the last box and set up, Jackson and Moving and Storage were outstanding. Very professional and true to everything they committed to accomplish.”
“Friendly Staff, even though on the day of our visit there were technical difficulties galore. SmartStop was entirely offline resorting to the tried and true pen and paper method. There were a few impatient parties ahead of us but Brittany & Dominick handled it like bosses. Kudos to keeping calm and pressing on and getting the job done! Our locker was clean and the prices were exactly as quoted with the exception of a minor admin fee which we knew to expect from prior experience.”
“I've had a storage unit here for over 2 years and we Love it the staff is always friendly and the storage facility is clean. We were at another Extra Space Storage place moved to this one so we have been with them for over 4 years. I would highly recommend this place.”
“Very Nice lady works at the desk helped us with anything we needed, bathroom smell amazing and is cleaner then any public bathroom you'll ever see they also sell a bunch of useful items for packing moving and protecting for cheap prices”
“David is a wonderful help and very very kind and totally thorough, David made sure we knew absolutely everything needed for this rental process. He is a rare find for sure!”
8AM - 5PM
1543 Hecht Dr, Bartlett
Self Storage
“Brent and his crew has been amazing. I just wanted to thank your team for the excellent job they did with my move. The movers were professional, on time, and very careful with my belongings. They worked quickly, stayed positive, and made the process so much easier for me. Please pass along my gratitude to the crew—I will definitely recommend your services to others.”
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“Adriana is consistently kind, welcoming, and helpful. She always has a smile on her face and creates a positive atmosphere the moment you interact with her. It’s clear she genuinely cares about doing her job well and making sure people feel comfortable. She’s attentive and patient, and her positive attitude really makes a difference. It doesn’t go unnoticed. Thank you for hiring employees like Adriana. I’ll definitely be returning.”