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“Joe was beyond helpful. I came in literally crying, overwhelmed by a shipping-related emergency. Not only did Joe resolve my issue in less than 5 minutes, he also talked me down & reaffirmed my self-esteem.
Give him a raise IMMEDIATELY!! If you don’t, that means you don’t care about customer feedback.”
“The Honore Storage orientation through their Andersonville facility was well facilitated by Iliana. I am very pleased with their customer service and easy access.”
“I came in with several items that needed to be returned, and the process was much more complicated than a typical return. Several different shipping labels had to be created, and I was even assisted with an item that needed to be sent through USPS.
The staff was incredibly helpful throughout the entire process, especially Ray. He was friendly, patient, and kind, and he took the time to assist me with everything I needed. Despite the number of returns and the extra work involved, he never made me feel rushed or like I was inconveniencing anyone.
Excellent customer service can make all the difference, and Ray truly went above and beyond. Thank you for making a potentially stressful experience so easy and pleasant!”
“Adrian made the process so easy!
From booking online to check in and tour of the unit - thank you Adrian!
For sure recommend this location and ask for Adrian !
EDIT: Adrian also made sure my access code worked and showed me how to enter through the back garage as well
I was even able to get a lock for my unit onsite
I have my payments setup automatically online - so no issues there.”
“The workers at this store are always helpful, knowledgeable, professional and friendly beyond the norm. I drive out of my way to do my mailing and order services.”
“Convenience— there are many store in town. Friendliness: so far, all UPS folks with whom I have worked have been helpful and pleasant! Makes the chore so much better.”
8:30AM - 6:30PM
1189 Wilmette Ave, Wilmette
Mailbox Centers
“It was an exceptional experience. Harsh exceeded expectations by providing exceptional assistance in obtaining the necessary flyers. They were articulate and knowledgeable about my requirements and recommended alternatives. I will definitely return in the future, and I highly recommend them if you are in the Wilmette/Evanston area.”
“This store really cares about their customers! Not only are they friendly and fast, I left my handbag there and they had it waiting for me 5 days later once I figured out where I might have left it! Great Customer Care!”
“Visiting this UPS Store a second time, but this time with a large delivery, and once again customer service was superior. The associate who assisted me -Dave- helped me with packing the box and answered all of my questions in a kind, unhurried and professional manner.”
8:30AM - 6:30PM
1555 Sherman Ave, Evanston
Mailbox Centers
“Have gone here 3 times in last 2 weeks, every time i was treated QUICKILY, COMPETENTLY, KINDLY, RESPECTFULLY.
They are very good at their jobs here, all of them ! Thank you for working hard to HELP PEOPLE !”
“I had to stop and to The UPS store to send something out and I've never done it before. Noemi was working and was very patient and professional and helpful towards me. I'm such a mess I even knocked over her pens, and yet she still found a way to make my shipping needs even easier and made sure I wasn't charged fees that I was about to pay and didn't have to. I don't think workers like Noemi get enough credit for their wealth of knowledge, easy-going personalities and hard work. If you happen to stop in there, or anywhere that somebody deserves some credit for the work that they do that nobody seems to really appreciate, make sure you let them know. It can really make somebody's day very positive when other people can be trying to make it negative. Thank you Noemi for the job you do well. I hope you are appreciated”
“I love this UPS store and Dana (I am sorry if I spelled your name wrong) specifically. I had a very important package that I was waiting for over the course of Labor Day weekend. It got delayed as packages sometimes due and we have just moved so I was not used to our new buildings protocol for handling packages that need a signature and they were relentless and making sure I was updated on when it got to the store after I had it redirected there. My dad passed this past weekend and having them check in with me really helped when so much of the rest of my life is chaos. Thank you.”
8:30AM - 6:30PM
2906 Central St, Evanston
Mailbox Centers
“What an amazing place! I had an expensive pair of eyeglasses (damaged, actually, by the store that I bought them at when they ham-handedly tried to fix them) that I brought in for repair. The Eyeglass Shop sent them to a jeweler for repair, when none of the other couple of places I took them to said that they were fixable. The jeweler sent them back to the Eyeglass Shop, unable to fix them. But the Eyeglass Shop proprietor didn't give up! He sent them to another jeweler with literally laser-precise tools, which fixed them, saving me $$$. He did all of this, even while other eyeglass repair shops just immediately gave up. This is called CUSTOMER SERVICE. Wow, thought it had died out.”
8:30AM - 7PM
2720 Dundee Rd, Northbrook
Mailbox Centers
“I needed to return a package to Amazon and was told to go to the UPS store. I called first to inquire about packaging and other questions. The UPS person was very helpful then and when I visited the store to send the package. It was very easy to complete the transaction and the person who helped me was very friendly and knowledgeable. No long line and it was quick and easy.”
“Because it's close enough to walk to from my house, and they offer so many services that makes it easier for me to ship something or send something I just wish that they sold individual postage stamps!”
8:30AM - 7:30PM
6321 W Dempster St, Morton Grove
Mailbox Centers
“I always have a great experience at this UPS location! The employees are incredibly friendly, professional, and helpful. They always provide excellent customer service, patiently answer any questions, and are happy to help whenever needed. It’s a pleasure to come here because you always feel welcomed and well taken care of. Thank you to the entire team for your kindness and great service. Highly recommend this location!”
“The staff at this location are great, the line moved fast and they had everything I needed for my documents. I was able to get them notarized and sent out quickly.”
8:30AM - 6:30PM
848 Dodge Ave, Evanston
Mailbox Centers
“This location is great! And really convenient for me when I’m coming from work. Sergio here is AMAZING! He was so patient with my mom and I when we were first getting our P.O Box set up. And he continues to go above and beyond for all of the customers and works very well under pressure when there are long lines. Seriously love this location ❤️”
“Alex gave us exceptional service today. We had a large stack of papers to notarize and he was patient and thorough, he did an amazing job. He was the lone worker and juggled our needs along with the line of package customers (that went out the door!) with a smile. He was also kind to everyone that called on the phone. He served every customer like they were his best friend. I cannot recommend him enough!”
8:30AM - 6:30PM
3223 Lake Ave Unit 15C, Wilmette
Mailbox Centers
“I am so thankful for this UPS and especially for Cass’ help and kind demeanor. I used to hate going to UPS as so many of the workers are rude, but this location is different. Their kindness goes a long way. Thank you Cass and crew!!”
“By far my favorite shipping company in the neighborhood. I've been going here for years and will continue. I can even go in there and just get one stamp. An incredible service for the neighborhood.”
“Great location! They process Amazon returns quickly via QR code and pack everything themselves. The staff is polite, and the lines move fast. Clean, convenient, and highly recommended!”
8:30AM - 7PM
5315 N Clark St, Chicago
Mailbox Centers
“Great experience!! The staff was friendly, helpful, and professional, and everything was handled quickly and efficiently. The store was clean and the whole process was smooth and hassle-free. I really appreciated the good customer service and would definitely come back again. Highly recommended!”
“i’ve gotta say this is probably the best UPS store I’ve ever been to. They are always welcoming and kind and willing to do things for you. Unlike FedEx down the street on Waukegan Road, this UPS store, will take the copies that you need copied, make them for you, staple them for you and give them back to you with a smile. in addition when it comes to shipping any items, they are extremely helpful as well. I highly recommend going to this fantastic store. Five stars!”
“I've been coming to this UPS Store for a couple years now, and the new franchise owner has really made a difference. The staff are always friendly and helpful and the changes for the better are certainly noticeable. Every time a great experience!”
“It was a smooth and fast experience when I visited my local UPS store. There was a small hiccup when the recipient’s name was slightly misspelled, but it was quickly resolved”
“The employees at this location arw efficient, knowledgeable and always courteous. The facility is very well managed and always clean and the line moves quickly. Also, the location is great for me!”
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“This is the best UPS store in the area. Nicest people, and they tape and print your labels for free. Sounds like nothing, but I’ve never encountered a store that does this. Awesome!”