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“Joe was beyond helpful. I came in literally crying, overwhelmed by a shipping-related emergency. Not only did Joe resolve my issue in less than 5 minutes, he also talked me down & reaffirmed my self-esteem.
Give him a raise IMMEDIATELY!! If you don’t, that means you don’t care about customer feedback.”
“I always use Inbox & More for any of my shipping purposes. The service is always the most amazing and they go out of their way to help you in any way they can! No reason to use any other shipping company!”
“Excellent service! The staff was incredibly kind, patient, empathetic, and efficient. They took the time to answer all our questions and made the entire process easy and stress-free. Amazing team and outstanding customer service! Highly recommended!”
“I came in with several items that needed to be returned, and the process was much more complicated than a typical return. Several different shipping labels had to be created, and I was even assisted with an item that needed to be sent through USPS.
The staff was incredibly helpful throughout the entire process, especially Ray. He was friendly, patient, and kind, and he took the time to assist me with everything I needed. Despite the number of returns and the extra work involved, he never made me feel rushed or like I was inconveniencing anyone.
Excellent customer service can make all the difference, and Ray truly went above and beyond. Thank you for making a potentially stressful experience so easy and pleasant!”
“The workers at this store are always helpful, knowledgeable, professional and friendly beyond the norm. I drive out of my way to do my mailing and order services.”
“Jerry Kahn and his team at PostNet Lake Forest are always fabulous. I have been a customer for over ten years and can't say enough about their customer service and hands on approach. They are a 'fixture' in the Lake Forest community and literally treat everyone like family.”
“Convenience— there are many store in town. Friendliness: so far, all UPS folks with whom I have worked have been helpful and pleasant! Makes the chore so much better.”
“Beyond excellent service. Highly recommend this place for anything from shipping parcels to Europe, vacation travel plans to money transfer. Staff is extremely helpful, friendly and competent.”
“It was an exceptional experience. Harsh exceeded expectations by providing exceptional assistance in obtaining the necessary flyers. They were articulate and knowledgeable about my requirements and recommended alternatives. I will definitely return in the future, and I highly recommend them if you are in the Wilmette/Evanston area.”
“Good company to cooperation ! Awesome and helpful office employees. The recruitment department is really at a high level and dispatchers are always helpful and competent at their work. Payment always on time.
I trurly recommend!
"Together ordinary people can achieve extraordinary results"”
“This store really cares about their customers! Not only are they friendly and fast, I left my handbag there and they had it waiting for me 5 days later once I figured out where I might have left it! Great Customer Care!”
“I ordered 2 products from stores in the USA. Andrei packed them together and sent them to Romania.
They arrived safely.
Thank you”
“Visiting this UPS Store a second time, but this time with a large delivery, and once again customer service was superior. The associate who assisted me -Dave- helped me with packing the box and answered all of my questions in a kind, unhurried and professional manner.”
“Quinton assisted me and could not have been more helpful, friendly, or attentive. I am so glad I went here to mail my package. It's nice to find a place where customer service still exists!”
“Have gone here 3 times in last 2 weeks, every time i was treated QUICKILY, COMPETENTLY, KINDLY, RESPECTFULLY.
They are very good at their jobs here, all of them ! Thank you for working hard to HELP PEOPLE !”
“I’m a Staples customer because I can usually find everything I need to run my business, teach, and save $. Everyone is very friendly and always ask if u need help.”
“I cannot thank Mr. Dolynka and Mariana enough for all of the help and guidance through a very difficult process. We needed help getting paperwork notarized and Apostilled to be sent to Ukraine after the death of our son. We went to multiple places that did not understand the paperwork or refused to notarize. We didn't know where to turn and I found them online like a blessing. They helped us with everything. Their kindness and understanding helped us at a very hard time and we will be forever grateful.”
“I love this UPS store and Dana (I am sorry if I spelled your name wrong) specifically. I had a very important package that I was waiting for over the course of Labor Day weekend. It got delayed as packages sometimes due and we have just moved so I was not used to our new buildings protocol for handling packages that need a signature and they were relentless and making sure I was updated on when it got to the store after I had it redirected there. My dad passed this past weekend and having them check in with me really helped when so much of the rest of my life is chaos. Thank you.”
“I had to stop and to The UPS store to send something out and I've never done it before. Noemi was working and was very patient and professional and helpful towards me. I'm such a mess I even knocked over her pens, and yet she still found a way to make my shipping needs even easier and made sure I wasn't charged fees that I was about to pay and didn't have to. I don't think workers like Noemi get enough credit for their wealth of knowledge, easy-going personalities and hard work. If you happen to stop in there, or anywhere that somebody deserves some credit for the work that they do that nobody seems to really appreciate, make sure you let them know. It can really make somebody's day very positive when other people can be trying to make it negative. Thank you Noemi for the job you do well. I hope you are appreciated”
“A Truly Exceptional FedEx Experience
Kathy at Rosemont location saved the day! I had a very short window of time to get a very important funeral booklet printed, and what could have been an incredibly stressful experience turned into something so much better because of the wonderful employee who helped me.
When the first sample was printed, the pages were completely out of order and the booklet needed to be reformatted. It was a complicated task, and I honestly wasn’t sure we would be able to get it right in time. Kathy went above and beyond to guide me through the reformatting process. She was incredibly patient, reassuring, and kind throughout the entire experience.
Most importantly, she put my mind at ease during a very emotional and stressful time. She never made me feel rushed or frustrated, and she genuinely cared about helping me get it right.
The finished funeral booklet was absolutely beautiful, and I am so grateful for the time, care, and expertise she gave me. She provided truly exceptional customer service, and FedEx is very fortunate to have someone like her on their team.
Kathy at Rosemont FedEx gets FIVE stars without hesitation! Thank you so much for making a difficult day a little easier. ❤”
“I needed to return a package to Amazon and was told to go to the UPS store. I called first to inquire about packaging and other questions. The UPS person was very helpful then and when I visited the store to send the package. It was very easy to complete the transaction and the person who helped me was very friendly and knowledgeable. No long line and it was quick and easy.”
“I always have a great experience at this UPS location! The employees are incredibly friendly, professional, and helpful. They always provide excellent customer service, patiently answer any questions, and are happy to help whenever needed. It’s a pleasure to come here because you always feel welcomed and well taken care of. Thank you to the entire team for your kindness and great service. Highly recommend this location!”
“I picked up a watch that was shipped . I was the only customer in the center so I gave the attendant my shipping number , he promptly retrieved the package, I signed for it and was on my way.”
“The staff at this location are great, the line moved fast and they had everything I needed for my documents. I was able to get them notarized and sent out quickly.”
“What an amazing place! I had an expensive pair of eyeglasses (damaged, actually, by the store that I bought them at when they ham-handedly tried to fix them) that I brought in for repair. The Eyeglass Shop sent them to a jeweler for repair, when none of the other couple of places I took them to said that they were fixable. The jeweler sent them back to the Eyeglass Shop, unable to fix them. But the Eyeglass Shop proprietor didn't give up! He sent them to another jeweler with literally laser-precise tools, which fixed them, saving me $$$. He did all of this, even while other eyeglass repair shops just immediately gave up. This is called CUSTOMER SERVICE. Wow, thought it had died out.”
“Alex gave us exceptional service today. We had a large stack of papers to notarize and he was patient and thorough, he did an amazing job. He was the lone worker and juggled our needs along with the line of package customers (that went out the door!) with a smile. He was also kind to everyone that called on the phone. He served every customer like they were his best friend. I cannot recommend him enough!”
“This location is great! And really convenient for me when I’m coming from work. Sergio here is AMAZING! He was so patient with my mom and I when we were first getting our P.O Box set up. And he continues to go above and beyond for all of the customers and works very well under pressure when there are long lines. Seriously love this location ❤️”
“Because it's close enough to walk to from my house, and they offer so many services that makes it easier for me to ship something or send something I just wish that they sold individual postage stamps!”
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“This is the best UPS store in the area. Nicest people, and they tape and print your labels for free. Sounds like nothing, but I’ve never encountered a store that does this. Awesome!”