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“I just want to personally thank Valerie at this store. She was so friendly, helpful & definitely knows her stuff! She suggested a different idea on how to retrieve some sentimental photos & video on my damaged phone to transfer over to a different phone after the screen was unswipeable. She was successful in doing so & helped me save money in the process by allowing me more options as a result. Now I can take my time in purchasing a new phone, tablet & smartwatch without the pressure of losing my important data from my old phone. Havng that as a peace of mind meant so much to me & I will personally go back to that store for my next, new purchases.”
“Today i went into the Plano, il verizon store for some technical help with my phone, Michael, the nice young man working thete helped to solve my problem and i walked out happy..”
“Matt is The Man! Patience of a saint with a broken phone that stopped swiping! So thankful for all of the work he put in today to get me a new phone, cancel my old service, get my number switched and upload all of my stuff from my old phone. Did I mention it stopped swiping?! Lol Definitely took some time, but his patience and 20 years of experience paid off. Thank you, Matt!!”
“I had an issue with my work iPad yesterday that kept me from working at a time when I really couldn’t afford to be “down”! My company provider is Verizon but I was in front of this store and it was nasty storming outside. I walked in and in under 3 minutes Raj got my iPad to reset and he got me on the road. No charge by the way. Raj was just there to help! Exceptional customer service and kindness Raj! T-Mobile needs to give you a raise! If you need T-Mobile service… go see Raj!”
“As a long time TMO customer, I appreciate that they took care of the reason for my visit. Very helpful gentlemen with 5 star customer service. Thank you for confirming my reason for staying with TMO.”
“Came in to store location to upgrade phone. Evelyn was very helpful and answered all my questions. Checkout was quick and easy. Would recommend you come here if need a new phone or want to switch to boost they have the best deals.”
“Stopped in today to get my phone upgraded and I was met with the best phone experience of my life and one of the best customer service experiences ever. I believe his name was Andy, he was extremely helpful, fun to chat with, and worked through every question or issue that came up. He had said he worked for t-mobile for 17 years and I am honestly blown away with this employee as a business owner myself. I might be the first person to ever say every hour I waited there was enjoyable solely thanks to him. He is the gold standard and management should be proud to have him there.”
“We came in Sunday morning and Joe from the beginning was able to help get us a new phone and the issues we had our previous one. Joe was respectful and very knowledgeable to help us explain our concerns. Give Joe a raise!!”
“Had a major hiccup getting my number transferred from one plan to my very own plan after Verizon messed some stuff up on their end. Had to leave work early, came in and was helped by Kevin. He was exceptionally helpful and very nice as we tried to figure out how to fix the problem. Took just under 2.5 hours on the phone with customer service to get everything fixed. As we waited he did a great job installing a screen protector on my new phone! I now know who to go to when I'm having issues with anything!”
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“Zach in Yorkville, IL is the best rep I've worked with. He is thorough and knowledgeable and a pleasure to do business with. He solved a problem in 10 minutes that 4 other Verizon people couldn't fix. Verizon is lucky to have him on their team!”