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“Friendly and helpful employees make my banking experiences pleasant and easy. I have had accounts here since they first opened in another location and then built this building. I highly recommend them for all your banking services, mortgage, HELOC, new and pre-owned car loans.”
“She did a great job, you so much deserve an accolades on this Mrs Kelly Robert. I can't explain myself right now what I received on my wallet was so great and surprising, an amazing huge amount was sent to me by trading with an expert like Kelly Robert. Always do your best, what you plant now you harvest later, I made $6,900 with just little amount of $500, thanks to Mrs Kelly Robert for making that come through. Please all you have to do is to contact her and be a part of this online investment, Her info....”
“Over the past 18 months, the Kenosha Branch manager and her employees were extremely knowledgeable and helpful throughout my service as the power of attorney for my sister who suffered from Parkinson's disease. My beloved sister passed away 3 weeks ago, so I will no longer frequent the C.U. However, I will never forget the compassion they showed my sister and I, and the excellent customer service they always provided.”
“Melissa Peterson is the absolute BEST! She helped me get a new car at a great rate after my old car was stolen twice. She was there for me EVERY STEP OF THE WAY. She went above and beyond what I’d normally expect. I’m almost 100% sure that I wouldn’t be in my current car (that I absolutely love) without her. She is absolutely amazing!”
“ALEC is an excellent local CREDIT UNION. I deeply believe that everything they do is directed towards satisfaction of their members! I had a pleasure working at ALEC for 10 years and I can say this guys do their business in the most MEMBER focused manner! No games, No hidden fees, super easy process! Great place to work and great financial Institution to take care of financial business!”
“Reviewer Josh B is correct: “There is no Navy Federal at the golf course location. Do not go here. If you have credentials to get on base go to the Navy Federal at the main gate. If not go to the Navy Federal in Gurnee. There is also a Navy Federal ATM located at the Navy exchange on Green Bay road if you do not need to go inside.” At the golf location and spoke with the manager. Need to change the status to permanent closed.”
9AM - 4:30PM
525 Clark Ave Bldg 290, North Chicago
Credit Unions
“So I drove about two hours to go to my bank, which I had never been there before in Gurnee and I must say the experience was really different. I will give it a seven out of 10. But I do love this bank.”
“Consumers Credit Union listened to their customers with honest feedback and they took action and is now delivering a five-star experience, thank you for listening and caring.”
“Shada is very knowledgeable & also provides a great customer experience & is also extremely knowledgeable in her field with valuable information and straight to the point definitely a go-to banker for any questions with direct answers definitely an expert business professor.”
“Very friendly staff and helpful. The only thing is at 90% of other banks when you need a new debit card they issue them right there but with Southern Lakes you have to wait 7-10 days. On the bright side they have caught freud on my card numberous times. Saved me tons of money thank you.”
“Fantastic! Friendly bank employees. Very professional.some wear masks. You get your receipt. Very friendly. If lost, stolen card, they will get you New card, same day. Very efficient bank. Thank you!!”
“Great place..friendly staff I never have a problem here..if there's a wait is usually not long...give yourselfs self time to do the banking there's others with not a simple transaction one has to be aware of that.”
“I have been with TruStone since they bought AMCCU (which I have been a member my entire life). Any issues I have ever had have been rectified promptly and with the utmost of importance. The staff has always been excellent, and I appreciate them for their work.”
“Hello. I have been banking here for over 25+ years and have never had a problem. The entire staff are always very helpful, knowledgeable, professional and courteous. Keep up the outstanding work!”
“Cherie from the call center provided the best costumer service I have received during my 15+ year membership. She offered to assist me with establishling an internet banking account so I wouldn't have to call in to make payments. She then even walked me through the process and assisted me with my first external transfer. She was very professional and informative! As a result of the outstanding service received, Im moving more money to the credit union to take advantage of the CD promotion she made me aware of!”
“I've been using Consumers COOP since 2000 not just for banking but for all my loans. I have never had an issue that couldn't be resolved with a simple phone call. They are always efficient and professional. No hidden fees and often the best loan rates.”
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“This review is for the Summit staff who field phone calls from Summit members. We called in to the Summit customer service line to resolve a “disputed charge” on our Visa account. The issue was complicated because we had concerns about whether the card had been compromised and we had been issued a replacement. After having several land-line calls dropped (possibly by our service provider) we reached Samantha in customer service after re-climbing an automated phone tree. She was very patient and knowledgeable, and was especially helpful in addressing all the complex issues that arise when this kind of situation occurs.Though we were near the end of her shift, she stuck with us through our questions, helped clarify our account balance, payments due, and helped confirm that our disputed charge was being addressed - but that it would likely take additional time.We were concerned that the account was paid by the due date - that evening - and she stayed on-line with us until we could confirm our account in good standing.Today she took the time to call back to us to be sure we were satisfied with the account and her service. We have had similar quality fine service at other (drive through and walk-in Summit branches and want to register our strong support for the credit union that truly offers patient, smart, and responsive HUMAN service.At a time when friendly robots seem to be waiting at every turn to “chat it up” it’s very good to know that at least one place still offers real excellent, authentic, person to person service. Cheers, Summit CU - and Samantha, “not a robot.”And neither are we! ???”