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“It has been a pleasure to choose Summit Credit Union for my Mortgage and Banking needs. Thank you Tim Lambiris, Chris Rogers and entire Team for helping get this done.”
“Friendly and helpful employees make my banking experiences pleasant and easy. I have had accounts here since they first opened in another location and then built this building. I highly recommend them for all your banking services, mortgage, HELOC, new and pre-owned car loans.”
“Angy Cevallos is the best! I’m grateful for her great help. She is an excellent person. She is truly helpful—if you need assistance at BCU Gurnee, she is the best.”
“Maribel was fantastic! We had a bit of a banking “mishap” and she helped us find a solution. I’m so appreciative of all her help! Absolutely, top-tier service provided.”
“I appreciate the fast, friendly service I receive when conducting business with So. Lakes Credit Union. My concerns regarding privacy on my account were addressed thoroughly and expedited quickly. I would like to see interest rates on savings accounts.”
“Over the past 18 months, the Kenosha Branch manager and her employees were extremely knowledgeable and helpful throughout my service as the power of attorney for my sister who suffered from Parkinson's disease. My beloved sister passed away 3 weeks ago, so I will no longer frequent the C.U. However, I will never forget the compassion they showed my sister and I, and the excellent customer service they always provided.”
“My son needed to get his accounts ready before heading to college. He worked with Andres Ramos and the experience could not have been better. I know my son will be more than comfortable reaching out to Andres for any banking needs. Andres’ ability to connect with the client and make them comfortable is outstanding. Andres went above and beyond to ensure my son understood all services available to him; even helping him set up Zelle. Already recommended Andres to my cousin who recently joined Abbvie to set up his accounts with him.”
“Consumers Credit Union listened to their customers with honest feedback and they took action and is now delivering a five-star experience, thank you for listening and caring.”
“Gabby took care of my issues today 02/26/26, which prompts my five star review. She expressed empathy/concern on the call and I could tell immediately that she was knowledgeable in her role. Anytime I had to be put on hold she checked in with me, and you could tell she was doing her best to get the issues resolved as soon as possible. She resolved both of the issues I had. Gabby was well spoken, friendly, and professional. This is the type of call I hope to have as an account holder of many years.”
“Me and my family have been coming to this credit union for years. I stopped by the other day and Liliana helped me so much and was so welcoming and sweet. Definitely satisfied”
“Reviewer Josh B is correct: “There is no Navy Federal at the golf course location. Do not go here. If you have credentials to get on base go to the Navy Federal at the main gate. If not go to the Navy Federal in Gurnee. There is also a Navy Federal ATM located at the Navy exchange on Green Bay road if you do not need to go inside.” At the golf location and spoke with the manager. Need to change the status to permanent closed.”
“I have been with this bank since 2009 and I must say they are thee best employees on Lewis Ave in Waukegan are so kind knowledgeable and professional Lu is awesome”
“I have been with TruStone since they bought AMCCU (which I have been a member my entire life). Any issues I have ever had have been rectified promptly and with the utmost of importance. The staff has always been excellent, and I appreciate them for their work.”
“From the first time walking in the door seeking assistance with establishing financial accounts and support to meeting our ongoing banking needs, the concierge desk has always been staffed with capable employees ready to greet with a smile and expedite services.
We always have found our visits to the Gurnee location to be handled with care and efficiency and it is refreshing to encounter this level of service and professionalism.
The concierge desk is exceptional. It keeps this location efficient and has met our needs perfectly! This is an amazing concept in customer care and operations and sets you apart from others!”
“Always courteous and professional. Had some big changes recently and they were excellent helping me through the various processes. I appreciate everything they did to make it happen smoothly and efficiently. Thank you SLCU!”
“So I drove about two hours to go to my bank, which I had never been there before in Gurnee and I must say the experience was really different. I will give it a seven out of 10. But I do love this bank.”
“Very organized. The teller Luci calagated the bills heads up. She also was very informative and very transparent and the reasoning of the card machine being down, and the requirements for a need of an ID.
Very quiet and cheerful group of employees.”
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“Everyone has their comments & stories. You won’t know till you show up. I’m new at this branch & I got wonder service with great communication skills importantly understanding to my case. I appreciate your service & All join in, Preaches to Mrs. Alyssa & Front service Team.”