Chase Bank offers a wide range of banking services, including checking, savings, mobile banking, and more. The bank's staff is described as pleasant and helpful, with one customer having an "amazing sign-up experience" with a specific employee who was kind, welcoming, and thorough in assessing the customer's business needs. However, some customers have expressed frustration with the bank's reliance on automated phone systems, which they feel make it difficult to speak to a live representative. One customer, who has been a Chase Bank customer for over 15 years, noted that the inability to talk to a person at the local branch might lead them to consider banking with an online service instead. Overall, Chase Bank seems to provide a mix of positive and negative experiences for its customers, with the quality of service varying depending on the individual branch and employee interactions.
Needed to send a wire transfer. David was very helpful, thorough and professional. Made sure everything went smoothly.
October 2024
I feel discriminated every time i get inside of this bank.. no staffs will smile and greet at you.. but they smile to white or black americans... i decided to bank with other banks.. maybe its about time.. they feel they are too big.. and they dont need your business at all...
May 2023
Had an amazing sign up experience with David Pursell at this Michigan st location! He was very kind, welcoming, and thorough. He assessed all the needs of my business and recommended some great solutions. He took a lot of time to get to know me. An amazing experience!
