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“I want to recognize an amazing staff member, Scarlett H. I'm not sure which branch she works at, so I'm leaving this review for all Natco Credit Union locations.
I called very close to closing time because of my work schedule and had several questions. One of my questions wasn't even time-sensitive, and I offered to call back another day, but Scarlett understood that my job makes it difficult to call during normal business hours. She took the time to address all of my questions and needs without rushing me.
She was patient, kind, understanding, and incredibly helpful. She even took the time to explain how texting the bank's number works and showed me ways to handle certain banking tasks more easily in the future.
Customer service like hers is rare, and I truly hope she receives the recognition she deserves. Even though I no longer live close to any Natco branch, the outstanding service and the way their staff treats members is what has kept me a member for many years.
I would highly recommend Natco Credit Union to anyone looking for a financial institution that genuinely cares about its members, and I especially want to thank Scarlett H. for going above and beyond.”
“We have had a wonderful experience working with this Natco Credit Union. The entire process was smooth, and everyone was professional and helpful. A special thank you to Melisa Stewart, who was incredibly patient, knowledgeable, and responsive throughout the process. She took the time to answer all of our questions, explain our options, and made what could have been a stressful experience feel easy and manageable. We truly appreciated her kindness and dedication to helping us find the best solution. Highly recommend!!”
“Only reason I give this bank a 5 is simply because of the workers. Their Loan officers are absolutely horrible. When my wife and I tried getting a mortgage in 2019 they told us we didn't make enough combined for even a 50k loan. I got a 75k loan by myself from First Financial with amazing interest rate. I tried to consolidate some debt and even put my car as collateral (2016 civic) and all they wanted to give me was 4k. I went online and got 9.5k at 7% with nothing as collateral. This bank really doesn't offer any benefits. All that being said the people who you deal with on a day to day are wonderful. Abby deserves a million stars and she absolutely is the reason I'm giving them a 5. Anything else about this bank? No, go find somewhere else.”
“Credit unions are better than banks in every way, and this credit union is one of the BEST! Everyone who works there is super-friendly, super-helpful, and always looking out for each customer. They truly care about the credit union members.”
“Very helpful staff. You can bring all your coins here and they will count them with their machine which makes it nice. Currently there's a lot of construction on highway 27.”
“The Chase Bank is one of the best banks in EE.UU. They have more services than others but in addition this branch is the best agency in the bank that I visited, they are nice, helpful, treatable and they have always solved my problems”
“Ethan Snapp at Three Rivers Federal Credit Union is absolutely wonderful to work with! He always goes above and beyond to make sure we are taken care of and makes every experience smooth and stress-free. He’s professional, responsive, and truly cares about his customers. We greatly appreciate all of his help and highly recommend working with him!”
9AM - 5PM
531 E Main St, Richmond
Banks
“The mortgage department at this branch is excellent! Even though I was not a very easy customer to work with, Hope worked with me and was able to quickly able to refinance or home loan. I would highly recommend!”
“My experience and the experiences that I observed other people got were all fantastic. Staff here are friendly and efficient. In my opinion, their google review score did not fairly reflect how this branch is at all.”
9AM - 5PM
500 S A St, Richmond
Banks
“I love how helpful and friendly the staff is. They accommodate all needs . Any questions or issues I have are always solved immediately. The app is fast and easy to use. Whether you have big banking needs or are just looking for that personalized Hometown experience, Wayne Bank provides it all.”
8:30AM - 5PM
701 E Main St, Richmond
Banks
“The staff at Merchants Bank of Indiana, particularly Michelle and Chase, are the most courteous and professional! Every action done at the bank and by phone is treated with care and ease.”
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“The people that work at HCPFCU are top notch, always quick and willing to help, even in emergency situations on weekends with card issues. You all do a great job and I appreciate you all ❤”