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“Quida was very nice and super helpful. She took the time to get me set up and transferred my things to my new phone. She answered all my questions and was patient too.”
“Victor was great. We went to a corporate store originally because we thought we would get better service than at a Verizon franchisee. Needless to say, we were wrong. The worker at the corporate store messed up my account so I didn't receive text messages from some contacts for 5 days plus possibly other things that I am not aware of yet. They also purposely made changes to my account, even though it was to my detriment, so that they could earn a commission from my account even though they made my situation worse. Victor, even after being aware of what the other worker had done, got my account switched over so everything works properly now. He also happily stayed after for more than 1.5 hours past close to make sure that everything was working properly and all of our questions were answered. From now on, I am not going anywhere else. Thanks Victor for all of your help.”
“Everyone was very helpful. Ricky fixed my issue quickly. Him and Juan were very friendly. I wish they were there when I came in the first time with the same issues! Would definitely recommend this location.”
“I had a question about my phone, and Desmond was very professional and took his time out to answer any questions that I had. I also told the store manager that he deserves a $10 raise.”
“Worked with deja this afternoon she was nice to work with love working with her when I come to this location she always fixes my issues if you ever have issues she's the go to person above and beyond service”
“Good place, they been helping me alot + there one Is particular worker there that been helping for the pass 3 month n I like that about the store. That they are Willing to help.”
“Today I went to this store and my experience was great, Fidel helped me a lot and helped me solve a plan that couldn't be better for me, he met my expectations today, resolved my doubts, very friendly, and I repeat, very cooperative, so much so that I will return soon for a watch, thank you T-Mobile!!”
“I highly recommend this location. Never was turned in the wrong direction.
I recently had the pleasure of interacting with T-Mobile's staff MONIQUE in lansing, and I must say that I was thoroughly impressed with the level of professionalism and knowledge displayed by her. Not only did she exhibit great patience in addressing all of my queries, but she also provided top-of-the-line guidance that exceeded my expectations.
I can confidently say that T-Mobile's staff set a high standard for excellence in the industry. THE TEAM IN THE STORE professionalism, knowledge, and willingness to provide top-notch guidance make them a standout choice for anyone seeking exceptional service. I highly recommend this location. Never was turned in the wrong direction.”
“My experience with this store has been phenomenal! I had such a bad experience with a previous store and the level of customer service, knowledge and expertise has me blown away.Retail store manager Mi'yah was personable and very professional. Will come here from now on ! Highly recommend”
“I went to the drop off location, which looks like it's there garage and was disappointed that 1st of all I had to drop off the equipment in a metal box and couldn't get any proof of doing so. 2nd The office was closed I wanted a receipt or something, to talk to a person or something. Because in the end, I want proof I dropped off there equipment. Well if necessary, I hope they check there cameras. Thou that won't say who I am though, will it!”
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“Mr.Andrew is so helpful and patient with me, perfect guy for the job do all my phone business at this location. It's very rear to find good customer service these days.”