The Great Escape Ft. Wayne is noted for its helpful staff and quality merchandise, making it a recommended choice for outdoor furniture and accessories. Customers have praised the store for its attentive service, particularly highlighting the efforts of the store manager, who has been described as professional and responsive. Many shoppers have had positive experiences when purchasing items like patio sets and umbrellas, with quick and easy pickups upon arrival. However, some customers have faced challenges, particularly with hot tub purchases. Issues arose when customers required assistance regarding the operation of their hot tubs, as staff members were unable to provide sufficient guidance or support. One customer expressed frustration over the lack of knowledge about hot tub maintenance and operation, noting that the manual received was incorrect. Despite these issues, the store has made efforts to address concerns, such as offering replacements for defective items. Overall, The Great Escape Ft. Wayne offers a variety of quality outdoor products and has a reputation for customer service, though experiences may vary depending on the specific product and the assistance required. The store remains a popular destination for those looking to enhance their outdoor spaces.
Josh Gill was a ninja helping me from startup to closing, to startup again. Thank you Josh!
June 2026
Recently had a gazebo installed from The Great Escape and we have enjoyed our patio more in the last week than we have in years due to it lacking shade. We also purchased our Polywood furniture and rug from them as well. Very happy with the installation process and final result!
August 2025
Just purchased an above ground pool from sales rep Josh two weeks ago after my pool broke down. Josh was very helpful, efficient and knowledgeable. I am very pleased with my purchase and also the PoolPro team that installed my pool was so helpful and pleasant-efficient as well. They knew their business. Thank you fellas.... read full comment
