“I love this Carters store! It’s hard to find cute boys clothes without characters plastered on everything. I always have good luck finding whatever I need! They run great sales as well. The ladies there are always very helpful (especially Beth!). She is so sweet and always goes above and beyond to make sure I’m taken care of.”
“I recently ordered some hard-to-find shampoo on the JCPenney website and had it shipped to the store to avoid shipping charges that almost cost as much as the shampoo. I placed my order on Jan. 4 and didn't get my ready for pickup email until Jan. 15, which I thought was a little slow--but it wasn't something I needed urgently, so I let that slide. The ready for pickup email had a convenient link to allow me to choose between coming inside to pick up the item or using their curbside service. I decided to try curbside, pulled into one of their clearly-marked spaces in the parking lot (this area is in the large parking lot that is shared with Ulta, Red Robin, etc. - not on the other side of the building), and told them which space I was parked in. I waited about 10 minutes and then checked the web page I'd used to check in. There was an error in red that said "We're having some trouble, please continue to wait or try again later." I decided to just go inside to see if I could quickly grab my item, but the lines were really long, so I just left and went home. About 5 minutes later, I got a call from a JCP associate apologizing for not being able to get my item out to me more quickly. I wasn't able to run back over there, but I went back the next day and repeated the curbside process, and this time I had my item within minutes. Overall, I think this was a positive experience and think it's a good place to consider when you're shopping around for bargains--they often seem to have really good sales and coupons on top of those sales.”
“Didn't find the article I was looking for - an Old Navy brand.Today (on a different visit), I found my size even not a Boot-Cut, but it's better than nothing. ?”
“We came in the store to make a purchase for curtains. The ladies who helped us, Mary, Kim and Gina were such a pleasure to work with. They went above and beyond to make sure we were satisfied and that we received all the discounts and promotions that JC Penny’s was offering. They deserve more than a pat on the back! Thank you ladies!”