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“Awesome service from the time I walked in the door! I was greeted and taken care of immediately. I was also offered new promos and was explained about my new services in detail!!!
Great staff!!!”
“I was very impressed and happy what kind of service Jose provides in customer service. 8241 US 31 S go talk to Jose he got a solutions for you. Thank you. Jose!”
“The service at this T‑Mobile location is truly outstanding. From the moment I walked in, the team created a welcoming, professional atmosphere, and the support I received was exceptional. The young lady who assisted me went above and beyond. She quickly pulled up the details on my account, explained everything clearly, and provided exactly the information I needed without any hassle or delay.
What stood out most was her combination of efficiency and kindness. She listened carefully, understood my questions right away, and handled everything with confidence. It’s refreshing to work with someone who not only knows the system inside and out but also genuinely cares about helping customers.
The entire visit was quick, easy, and stress‑free. No long waits, no confusion. Just straightforward, helpful service. It’s clear that the staff here take pride in what they do and are committed to making sure customers leave satisfied.
This store has earned my trust. With friendly employees, fast service, and a team that knows how to get things done, it’s easily one of the best T‑Mobile experiences I’ve had.”
“There's one person who is the reason I'm rating 5 stars. Our experience was horrible. We went to buy phones and JASON was out sales rep. He kept changing the prices on things, would say we get two free phones then when he rung it up, suddenly we would owe $200. So we decided to keepy phone and get one new phone. Then he couldn't get the phone to scan. That alone isn't bad but while he's talking to us and doing all this he has an attitude, spoke sideways to my husband and I, and he kept looking at his watch. Saying we close in 20 mins I don't think I can help. We left. We called T-Mobile and ordered over the phone. Received them and couldn't activate them
Had to go back to same store. Thankfully JASON wasn't working. Luckily Devin was. He spent so much time figuring out the problem. He was wonderful. He was joking around and laughing with us. He kept apologizing even though it wasn't his fault. He got on the line with customer service when they were frustrating me. He was a wonderful man. Thanks DEVIN for going way above and beyond for us, you're a rockstar.”
“I would like to give a shout out to Matt, who was extremely pleasant, knowledgeable and helpful today with my in-law’s! Thank you, Matt for taking your time setting up their new phones just as they needed to be.”
“So regarding my professional opinion now ?as I left them a really bad review…..which I truly hate to do unless it is truly warranted…..I had to make another visit just last week to the Xfinity Store and to my surprise it was all better than Good ☮️”
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“Ryan was a lifesaver on Christmas Eve. Got my old phone restarted and everything transferred to the new phone. Professional and apleasure to deal with. Thank you, Ryan!”