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“Emmanuel is amazing, he was very patient with me and helpful when purchasing and setting up everything for my daughters phone. Thank you for having such an amazing professional attitude with me. You are 20 stars in my book.”
“The gentleman at the location in St. John Indiana made the process of upgrading my phones very easy. While I was there a few people came in and needed help with small issues with their phones and they were so kind and helpful to every person.”
“Victor was great. We went to a corporate store originally because we thought we would get better service than at a Verizon franchisee. Needless to say, we were wrong. The worker at the corporate store messed up my account so I didn't receive text messages from some contacts for 5 days plus possibly other things that I am not aware of yet. They also purposely made changes to my account, even though it was to my detriment, so that they could earn a commission from my account even though they made my situation worse. Victor, even after being aware of what the other worker had done, got my account switched over so everything works properly now. He also happily stayed after for more than 1.5 hours past close to make sure that everything was working properly and all of our questions were answered. From now on, I am not going anywhere else. Thanks Victor for all of your help.”
“Aisha was very helpful, quick, and pleasant. I was able to start my new service and she activated the phone before I left, making everything a little easier for me. I was in and out within 20 minutes, which was great since I have 2 small children. I really appreciated the promptness and willingness to get me what I needed in a timely manner. Price was great too!”
“Our sales representative, Misael, was by far the nicest guy I've ever dealt with at AT&T. He helped us choose our best options and walked us through the whole process. For the first time ever, I didn't feel pressured to make a purchase or feel like I was bothering them with my questions. In summary, thanks to Misael, it was my best experience I've ever had there.”
“They are very professional and patient with customers. They are very knowledgeable about services and products available to customers. I appreciate all of the help I received regarding my prepaid internet, set up was easy with no hiccups.”
“Had a wonderful experience!! A gentleman named Alex helped me pick out my perfect phone ? He was patient and very informative. I will definitely be coming back in the future! Thank you, Alex, for the incredible customer service!! ?”
“My tablet disconnected itself from the internet, which is a huge problem because I run a small business on it. Tyler fixed the problem within minutes! Thank you Tyler”
“AMAZING service.
I came in for an iPhone phone repair (on Christmas Eve!) and Will had me out the door with a new screen and a new battery in less than 30 minutes.
Clean facility, plenty of parking, and super friendly staff. They genuinely wanted to help, and I saw that sentiment with several other customers who came in while I was waiting.
I’ve been to other technology repair stores over the years where employees seem disinterested and annoyed - my experience here was WAY better.
One parent came in with a broken PlayStation console and the staff were able to - quite literally - save Christmas.
Will definitely be back if I ever need another screen replacement or battery replacement or really any other issue with my electronics.”
“I dropped my phone against a brick step, cracked the screen and brought it here. Just over 2 hours later, my phone is as good as new. With insurance, it didn't cost me a dime. Thank you for such prompt service.”
“The service was welcoming and professional. The store rep carried a positive energy about him that made the business pleasant. Great deals for exchanges of service. Thank you.”
10AM - 6:30PM
18107 Torrence Ave, Lansing
Mobile Phone Accessories
“Great place to do business with.I have been a customer for over 10 years..my phone blanked out on me Sunday mother's day.. stopped in and Diamond got me in a new phone she was very knowledgeable and patient.i discovered when I got home that phone didn't have enough storage so I came back Monday and Diamond, Jay and Mike took care of me on the upgraded phone.
Staff is very professional and patient and sincerely want to give good service and appreciates your business.
Oh forgot to mention Jay was extremely patient with a Spanish speaking customer and got them the iPhones they wanted.dispte the language barrier.
A real righteous place to do business with!
Small store but BIG CUSTOMER SERVICE !!”
“We came to the store to have our new phones activated. Nick helped us, he was great and very patient, we were there for 2 hrs. However, the girl who was also there. I think her name was Amber and the person in charge. She was not 1 bit friendly terrible customer skills. We are glad we had Nick to help us
Great job!!”
“Lost my phone and max Barnes was so patient and helpful even set up an older phone he had so I would still have connections to my business colleagues uninterrupted until I got my replacement. Max didn't have to do that he's awesome!”
“Great deals and the 2 workers who work here josh and Eddie are fantastic people so friendly and understanding. They give people great deals. I give them 100 star rating”
“Mr.Andrew is so helpful and patient with me, perfect guy for the job do all my phone business at this location. It's very rear to find good customer service these days.”
9:30AM - 7:30PM
17647 Torrence Ave Ste 9, Lansing
Mobile Phone Accessories
“Leo was here when we got there. I can only recommend him at this moment. He is a very professional and helpful guy. I cant thank him enough. He switched our phones from bootleg boost and made the whole changeover easy. Cricket has a 4 line for $100 with unlimited data. So far so good. Excellent reception and fast data.Forgot to mention. This store was the only one in the area to carry iPhones in stock. Boost or Metro has none in any of their stores in this area.”
“Eddie, the sales associate at this location, was extremely helpful and went well above and beyond what any other sales person might do. When it appeared that I might not qualify for the service I wanted Eddie made it happen. Verizon, ATT, and Tmobile should be ashamed. The service and respect I received from this location far exceeded any other experience I had from those three other competitors. If you are in the market for a cheaper alternative and yet still desire the best in customer care, Go see Eddie. He will get you taken care of.”
“Alex and vee are the best service reps ive ever dealt with i love this store thank yall had 3rd gen se since 2023 they have fixed it 5 times perfect timing go here”
“Mariah and James were extremely helpful. Not only very knowledgeable about ATT account benefits/phone trade in programs/competitor switching/nurse discounts, etc. but most importantly they were very kind, patient, and great to work with.
Thanks you two!”
“I’m very satisfied with the Verizon store/Victra. I purchased my phone there along with my husband‘s back in November. Today I went into the store to get a new screensaver and to check and see if my ones was broken and it turned out. It was just the lens saver that needed to be replaced. The employees are extremely helpful and friendly. They made my experience easy to navigate.”
“The rep was fast, knowledgeable and efficient with the way he handled my inquiry. I walked away with a new phone and watch thanks to the promo I was informed about. I highly recommend this branch because of the friendliness of the staff and excellent customer service!”
“Good evening, this is pastor George and I am so happy with my AT&T representative. In monster, his name is Tony. I have been so well-educated. I've been what I've been doing to your 5060 years. I came into the store to get my phone. Find out what happened? Cause it went to some place and once supposed to go whatever. But anyway, wasn't that me only emergency only? I came in Tony took charge immediately. Show me what the problem was. And he took care of it for me. When I get a new phone, it would be through the monster store through Tony. He was very professional very well put and I'll talk about mannerism. It was just exciting for a young man, I know how courtesy is. I was a social worker for 30 years and I'll tell you this young man should be getting a raise, just meant young man should be really, really Uber many stores because we need people like him I've been with AT&T a long time over a century and I'm telling you the education. I got here today and my phone I had no idea. To get a new phone but through Tony I wouldn't add within a month or so, my rating for him is a 5 and I tell you you guys should know when you got somebody good in the store. You gotta keep them and keep them happy for the customers. Because I will become a Tony at all times and I thank you so much and I praise God for AT&T I praise God at the most. For Tony, as a young man AT&T, please keep him take care of him and give him his expectations in the name of Jesus. We thank you, and I say right now Goodbye.”
9:30AM - 7:30PM
6406 Calumet Ave, Hammond
Mobile Phone Accessories
“I recommend going in when the manager is there shes amazing! gave me a great deal on my phones and she set everything up for me and had me out the door in under 30 minutes! amazing job and amazing customer service !”
“I recently had the pleasure of purchasing the newest Motorola flip phone at Cricket, and my experience was nothing short of amazing, thanks to Izaiah. From the moment I walked in, he was warm, approachable, and genuinely focused on helping me find the perfect phone. He walked me through the phone's innovative features, including the secondary screen on the back, explaining how it works for notifications, selfies, and more. His deep knowledge of the product, paired with his ability to explain complex tech in a simple, engaging way, made the entire process feel seamless and informative.
What truly stood out, though, was Izaiah’s customer-first approach. There was no pressure or rush — he took the time to answer every question, make sure I understood all my options, and even helped me set up the phone when I was ready to purchase. He made sure I felt confident in my decision and offered clear, transparent pricing. Izaiah’s exceptional service and expertise not only made me excited about my new phone but also turned a typical transaction into a memorable experience. If you're in the market for a new device, I highly recommend seeking out Izaiah at Cricket — he’s a true professional who cares about his customers.”
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“I've been with this company for years. Everytime I have an issue, Yousef and Jawad are always there to help with no hesitation. They're great people and provide great customer service ?”