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“Emmanuel is amazing, he was very patient with me and helpful when purchasing and setting up everything for my daughters phone. Thank you for having such an amazing professional attitude with me. You are 20 stars in my book.”
“Has a great experience with Nick. Extremely helpful with getting new phone, watch, and tablet. As well as suggesting accessories. No pressure at. Highly recommend!”
“Max is the best ! I’ve been turned down so many times he’s made sure I left with a phone and tablet I’m so happy I recommend a promotion or bonus he’s so sweet thanks Max again for everything ! You’re the best”
“Allex P was very helpful getting my son through a new phone purchase and helping me with a screen problem I had. Even though we arrived at the store late, he was very patient and helpful.”
“Keshonna was the 1 that helped me and did a GREAT JOB. Normally some Saleman/Salewoman just try to the make a sale but she answered all my questions and gave me plenty of suggestions. #TeamKeshonna”
“COREY SMITH HAS GREAT CUSTOMER SERVICE AND HELPED ME WITH WHAT I NEEDED TO GET DONE TO SWITCH MY PHONES!!! I HIGH RECOMMEND GOING TO HIM AND I DEFINITELY WOULD GO BACK TO HIM WITH ANYTHING ELSE I NEED!!! VERY FRIENDLY AND KNOWS WHAT HE’S DOING!!! THANK YOU FOR A GREAT EXPERIENCE AND SOLVING MY PHONE ISSUES!!! I’M VERY HAPPY!!! A+++++”
“They are very professional and patient with customers. They are very knowledgeable about services and products available to customers. I appreciate all of the help I received regarding my prepaid internet, set up was easy with no hiccups.”
“Stopped by at this total wireless in Calumet city to start a new service and had a great experience. Maaz was wonderful with everything. Definitely recommend this store if you want good service without any hassle”
“My tablet disconnected itself from the internet, which is a huge problem because I run a small business on it. Tyler fixed the problem within minutes! Thank you Tyler”
“AMAZING service.
I came in for an iPhone phone repair (on Christmas Eve!) and Will had me out the door with a new screen and a new battery in less than 30 minutes.
Clean facility, plenty of parking, and super friendly staff. They genuinely wanted to help, and I saw that sentiment with several other customers who came in while I was waiting.
I’ve been to other technology repair stores over the years where employees seem disinterested and annoyed - my experience here was WAY better.
One parent came in with a broken PlayStation console and the staff were able to - quite literally - save Christmas.
Will definitely be back if I ever need another screen replacement or battery replacement or really any other issue with my electronics.”
“The overall experience was great! I got there waited less than 5 minutes to be helped and when I tell you Anthony that man went over everything and explained it so perfectly! Made switching to AT&T something I should have done a long time ago!”
“I dropped my phone against a brick step, cracked the screen and brought it here. Just over 2 hours later, my phone is as good as new. With insurance, it didn't cost me a dime. Thank you for such prompt service.”
“The service was welcoming and professional. The store rep carried a positive energy about him that made the business pleasant. Great deals for exchanges of service. Thank you.”
“I visited this location to look into upgrading my device, and I was pleased with how smoothly the process went. The store was clean and featured plenty of working demos, which made it easy to compare different models and see the features in person. The staff greeted me quickly and was very knowledgeable about the various data plans and current promotions, helping me find an option that made sense for my needs without any high-pressure sales tactics. While I did have to wait about ten minutes to speak with a representative during a busy afternoon, the service I received once assisted was professional and thorough. It is a reliable spot if you need clear answers about your service or want to get hands-on with the latest tech.”
“This is the number one store with the best service i received. Your representative Jesus needs a raise and promotion. He was able to activate my phone when i had gone to 3 different stores that couldn’t.”
“The staff at the Lansing store.were great. Love the way I was treated. I rec’d my new phone a watch a the staff walked me through everything. Can wait to do more business with them. Thank you AT&T Lansing. lL.”
“An Absolutely amazing experience. We received great customer service from Eddie and Josh. Eddie is the Man for real!!!!!
I definitely like total wireless but I really love Lansing Total wireless…
Great service!!!!
Great value!!!!
Lots of laughs and savings!!!!!”
“G’mornin & before I proceed with my review I’d first like to apologize for the tardiness of it but I try to always keep my promises especially to this young lady who is absolutely amazing. I recently had some issues with my daughters replacement phone so I visited a AT&T store in Schererville, Indiana where I met Amber who is changing & upgrading the customer service experience one customer at a time a time . She was simply amazing. . . With her patience & high technology IQ she just made my experience worth me giving her the flowers ? that she deserves . . . For anyone who wants this kind of service please do yourself a favor and visit this store for any issues that may arise and definitely request Amber for your customer service needs .”
“I loveeee this place !! Zack helped me out . I was able to get the IPhone 16e for 10 dollars down . I also got a phone cases , charger , and protectant screen , some free AirPods , the Homestar speaker ( which is EXTREMELY loud ) , two android tablets , and some blue tooth glasses that was apart of the promotion deal . I left super happy and with a huge smile on my face (:”
“Mr.Andrew is so helpful and patient with me, perfect guy for the job do all my phone business at this location. It's very rear to find good customer service these days.”
“Moe with the curly hair at Boost ii Merriville is the best. He had me in and out in 10 minutes with a new phone and everything transferred to my new phone. I would highly recommend boost and Moe. Doug z”
“Alex and vee are the best service reps ive ever dealt with i love this store thank yall had 3rd gen se since 2023 they have fixed it 5 times perfect timing go here”
“This store is the best ! Very helpful especially Monica she helped get me a phone when I needed s/o to her. Always putting in the work to have customers happy, as in was there getting phone. Other customers came by and she politely. Thank you Monica <3”
“Caurice was amazing! I came in after having an issue with my phone screen, and he helped me get set up with a new phone. He was very informative, had excellent customer service, and kept us entertained the entire time! Literally took the stress and anxiety away that I was having. I would highly recommend him. If you visit Verizon, definitely ask for Caurice!””
“Good evening, this is pastor George and I am so happy with my AT&T representative. In monster, his name is Tony. I have been so well-educated. I've been what I've been doing to your 5060 years. I came into the store to get my phone. Find out what happened? Cause it went to some place and once supposed to go whatever. But anyway, wasn't that me only emergency only? I came in Tony took charge immediately. Show me what the problem was. And he took care of it for me. When I get a new phone, it would be through the monster store through Tony. He was very professional very well put and I'll talk about mannerism. It was just exciting for a young man, I know how courtesy is. I was a social worker for 30 years and I'll tell you this young man should be getting a raise, just meant young man should be really, really Uber many stores because we need people like him I've been with AT&T a long time over a century and I'm telling you the education. I got here today and my phone I had no idea. To get a new phone but through Tony I wouldn't add within a month or so, my rating for him is a 5 and I tell you you guys should know when you got somebody good in the store. You gotta keep them and keep them happy for the customers. Because I will become a Tony at all times and I thank you so much and I praise God for AT&T I praise God at the most. For Tony, as a young man AT&T, please keep him take care of him and give him his expectations in the name of Jesus. We thank you, and I say right now Goodbye.”
“My experience with cricket was truly phenomenal, filled with kindness, incredibly helpful service, and I drove away with my dream phone on an unbeatable plan, thank you Leo.”
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“This store is absolutely amazing! If I could give more than 5 stars, I would. They fixed my phone with no problems when earlier that morning, I went to the other store on 169th and Kennedy in Hammond and they did absolutely nothing. I will highly recommend everyone to come here. Thank you again!?”