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“Kate was very helpful in helping us with transferring from one savings account to another which had higher rate of return. She was knowledgeable about all aspects of the process. She also helped us with creating an account for my wife, and getting her a card. We enjoyed the visit.”
“I’ve been with ProFed for as long as I can remember! They treat you like family. They make sure your banking questions are answered properly & in a timely manner! Everyone is so nice & helpful. They are professional about handling their jobs.”
“We opened a new account and could not be any more pleased with our banker (Jeremy) that helped us. He was patient, courteous, professional and helpful. Highly recommend Jeremy and Flagstar Bank!!!!Kevin R.”
“Eric Doremus did a great job! It is evident that he believes in the importance of customer service. He not only talks about it, but he goes above and beyond with his actions to make sure the customer is taken care of. I was fortunate to have Eric recommended to me and I too will recommend Eric to my friends and family.”
“Garrett state bank is top notch! The best customer service anyone could ask for. They have great lending programs too. Rachael, Hallie, Kylie and Mackenzie are always so friendly and helpful. You’ve got a customer for life!”
“I've used Berner for my Auto and Home insurance for 10+ years. I've even re-quoted a dozen of other companies for comparable rates and service a few years ago. Rates are at or below anyone else, and their customer service makes them jump way to the top. You really can't find any better. They make everything so easy!”
“Very nice and very knowledgeable staff---I can recommend this branch and the manager, Jake Graham. And, they offer services not available at many national brand banks.If you're looking for the personal AND professional blend, you'll find it here.”
“We have our auto loan here. We got a great rate on our auto loan in 2021. I make my payments in person at a branch. I love this location. Very convenient! The tellers have always been very prompt and pleasant!”
“We have banked here for over 20 years. Love the family atmosphere and special treats they have for us on Fridays! They were also helpful guiding our young daughter through her first car loan.”
“I had been with a different bank for 20 years and it was always like pulling teeth to do anything whether it was a loan or refinance. So my wife and I decided to switch banks and through multiple weeks of searching we decided on 1st Source, and man am I glad we did. We do most of our banking at the Dupont branch and they know me by name, that didn't happen at the other bank. We refinanced our mortgage no problem, we set up accounts, we opened an investment portfolio, and we have had multiple talks about my business and its growth. The staff is so friendly and we couldn't be happier with the switch.”
“Great friendly service at state bank. My disabled sister has an account there and we were having some issues with my dad being on her account as her overseer, & the desk clerks are always so helpful and nice”
“The people at this bank are incredible. They helped with a small business loan for a new truck, any account help I need, and just are a joy to work with. I would 10 out of 10 recommend them for all your banking needs!”
8:30AM - 5PM
406 Smaltz Way, Auburn
Banks
“USB is such a great company to go through. They were great with communication and answered any questions I had quickly and thoroughly. This was my first time buying a house and they made sure to kindly and willingly explain anything I was unsure of. They have really low closing costs too, so that is always a plus! I recommend 10000%.”
“I’ve always had amazing customer service with both the DuPont and Illinois Road branches. Extremely helpful and kind staff, excellent management, especially Lisa the manager at DuPont. They go above and beyond for their customers and make all experiences be as easy on the customer as possible. Always recommending excellent products to help ease my banking experience and to help me. Wish I could give 10 stars. Thank you, Lisa and staff for being my go to for all things banking.”
“Kallie, was very helpful when I came in and calmed me down from a very emotional moment and helped me with everything I needed, really appreciate her and everyone that works at the Auburn branch”
“The Branch Manager Steve is as good as they come. Since a young adult him and that branch have been a blessing to me. Thank you for all your help through the business ups and downs.”
“Nice place. The biggest problem is the wheelchair ramp is very degraded and has a step up. We had to pick up my sister's Walker and help her up the step. They need to fix it and also add more parking spaces for handicap.”
“Kim made it so easy to open a new checking account and I walked out with my new debit card. Well staffed and easy to ask questions and quickly make my transactions. Thank you!!”
“The best customer service, check smart location in fortwayne ever! Stephanie and Nikki always makes the experience a easy and friendly one. Their very educational and let me know all of my options and they make me feel like a valued customer. I stopped going to other locations because of my great experience at 1010 east Coliseum location. Will only go there”
“Great place to trust with your money and life goals. Long time member but just recently got a credit card and HELOC and the experience has been wonderful. They have made me feel like family.”
“Started out with a complaint due to not being able to open an account. Left a negative review. Jeff called me the next morning apologizing and wanting to make it right. We were able to make it back the next day and open the account. Jeff stayed late to make sure my son was all set and comfortable with his understanding of everything. One of the few times a company cared enough to respond and change a negative situation into a positive. Changed my review from a 1 star to a 5 star. Thanks for caring enough about your customers and your reputation to change this guy’s perception.”
“Very pleased to have my business account with Farmers & Merchants. The people are always friendly and helpful. I like the small town atmosphere and feeling like I know them and they know me. The folks behind the counter or at the drive through are always friendly & helpful. Greg V. has been a valuable resource when working on solutions for my business.”
“Really great customer service as soon as I walked in the door the teller asked how I was doing and what I needed. She helped me open my account and gave me all the information that I needed to open a checking and savings account. She was very knowledgeable and easy to understand and answered all my questions.”
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“I have been dealing with Farmers and Merchants for over 30 years now. No matter what the issue is they are always willing to listen and help come up with a solution. I went in today very angry with a situation and Debbie calmed me down and helped provide a solution and explained everything to me. I love my small town bank.”