Bicycle Shops in Indianapolis, IN

“My wife and I are grateful to BGI Fitness for providing excellent service recently in relation to a stationary cycle malfunction. (We had purchased the five-year-old cycle from an online vendor - not BGI Fitness; we sought BGI's assistance, remembering our previous good experience, when they resolved a treadmill walking belt/deck problem for us.)

I submitted an assistance request/inquiry by means of the form in the Fitness Equipment Services section of the BGI website. Preston responded promptly by phone, helping me to understand the likely cause of the cycle problem, advising me how I could save money obtaining the part that needed to be replaced, and scheduling an appointment for a home visit by a technician. On the appointment day, Phil called me to confirm his expected arrival time and, upon arriving, worked skillfully and efficiently. He was personable and kind, explaining to my wife and me what he had done and even taking time to resolve an unrelated problem that he had noticed while replacing the part that had malfunctioned.

We were delighted, and we recommend BGI's Fitness Equipment Services to others enthusiastically.”

“The service department here is top notch. They performed a warranty repair for me and kept me updated on issues through the whole replacement. I have had tires installed here in the past. The mechanics were quick, and helped me select a set when the ones I wanted were out of stock. BGI is very supportive of the Indy bicycling community, so that is an added bonus on to of their great mechanics and service.”

“Haven’t bought a bike yet. But i definitely will. I am 6’8 400 pounds and Ron (superstar) is bound and determined to find something that’s right for me. They were the first place i called when Ron (Legend) answered and was so accommodating, i will not be looking elsewhere. Everyone was incredibly knowledgeable.”

“Tony is very experienced at what he does. He will go above and beyond to help you get fitted for your bike or ensure you know what parts you need. Been in twice myself (road fit and TT fit) and cannot recommend him enough. I wish I got a bike fit sooner.
$300 for a bike fitting session which includes a thorough assessment of your riding style and recommendations for changes.”

“I highly recommend this establishment for ALL your biking needs! I got a flat tire on my bicycle while on the Monon, took it to Freewheelin’ and Aaron Short not only fixed my flat, but I walked out with another great bicycle at an even more amazing price! I didn’t realize that like cars, some bikes have lifespans as well and when it’s time to upgrade, it’s time to UPGRADE. Aaron explained all this to me and I am so satisfied with my new bicycle. If you need a bicycle shop, look NO further. Freewheelin’ is the one. Thanks Aaron and Freewheelin’ for getting me back on the road in no time.”

“I was looking for a new bicycle. I phoned Matthews first and received good answers to my questions. Then I went into Matthews and they had the bicycle I was looking for. In addition, I was given options regarding my existing bike that I wasn't aware of. I decided to buy the new bike. I can't stress enough how personable, helpful, and knowledgeable everyone at the shop is. I am so happy to know that there are still places like Matthews and they have been in business for a long time which gives me confidence that they will be there if I need additional assistance. I highly recommend them.”

“I brought my 1997 trek 2120 carbon alum in to get the rear derailleur cable replaced and the handle bars rewrapped. Jeremiah was great, he handled my bike with the utmost care and respect. And did a great job.Thanks BOI . You guys are awesome!”

“I came to The Bike Line to have some components installed on my road bike. I normally work on my own equipment, but I didn't have the specific tool for this job and figured I would bring it to a shop.

The team was very communicative when I brought the bike in and ensured that the work they would do was what I wanted. All of my questions were answered clearly. They also gave me a quote below that of other shops I contacted.

The repair was completed by the next day to the expected standards. When I picked it up, I also had the tech tighten the rivnuts on my downtube for a small extra charge - he explained what he was doing and how to prevent the issue in the future.

Overall, it as a very good experience and I would bring my bike there again!”