Based on multiple customer reviews, Budget Car Rental provides a mixed experience, ranging from highly efficient to frustrating. Many customers report a quick, easy, and smooth rental process with courteous and helpful staff who resolve issues pleasantly and efficiently. Positive experiences highlight stellar service, clean and well-running vehicles with good gas mileage, and fast returns. The company is noted for sometimes offering direct offers from airlines and same-day availability at competitive prices. However, several significant criticisms are common. Customers report experiences of being severely understaffed, resulting in long lines and closed service counters. There are complaints about reservations and discounts not being honored as expected, and customers sometimes receive vehicles different from what was reserved, leading to inconvenient exchanges. Communication issues are noted, including staff being unhelpful in selecting vehicles and difficulties reaching anyone by phone for assistance. Additional frustrations include discovering vehicle damage after rental and poor accessibility at some locations. While many customers express loyalty and plan to rent again, others are reconsidering due to these inconsistent experiences.
I had the best experience with my Budget rental in Indianapolis. Made jokes, talked football. Thank you!
October 2025
Very annoying to arrive on a 11pm flight and have 2 agents working with a line 17 Deep of unique customers. The worker seems friendly but this isn’t cool… they get 2 stars just because the worker is nice.
September 2025
Attention to detail would help. They give you a car, you walk all the way out, find it and the gate guard says you can't take this car, it has a safety recall on it. Back into the counter, more paperwork, another car and another delay and you're finally out of the airport in RUSH hour traffic. Such fun.
