The Comcast Service Center provides cable, internet, and phone services. Reviews note that technicians can be professional, on time, kind, and complete jobs efficiently. At the store, customers report receiving excellent, fairly good, and good personal service from knowledgeable agents who are focused on the customer's needs. Some customers were warmly greeted, seen immediately, and had their issues taken care of quickly, resulting in a pleasantly surprising experience. However, the store's signage is not easy to see, making the place easy to miss. There is also no readily accessible handicapped parking and no ramp for wheelchair or mobility-impaired customers, though high chairs or stools are available. Wait times can vary depending on the time and day. Despite these access issues, staff are commended for remaining professional and providing amazing customer service even when busy or dealing with difficult situations.
I'm sure the employees are trying but the products are so consumer "unfriendly" and so muçh of their customer service is long phone trees,transfers and unintelligible people off shore that I couldn't handle it any longer. Good ridance!
February 2025
Our address had the AES power company come and install a new power/ telephone pole. The old one was removed. Also, all the utilities moved to new pole. Comcast technician was a professional and on time at 8am sharp. He completed the job in 30 minutes and was very kind. Just a pro that every company needs.
October 2024
I have had this service for years. My biggest complaint is the number of times/length of times service is interrupted. The communication during these occur ancestors is sparce.
