Extra Space Storage, located at 6740 S Franklin Rd in Indianapolis, IN, offers a convenient and reliable solution for all storage needs. Customers appreciate the large selection of units, including climate-controlled and drive-up access options, as well as exceptional security features such as electronic gate access. The facility is praised for its cleanliness and professionalism, making it a welcoming place for first-time renters. The staff, including the manager and trainees, have received high marks for their helpfulness and friendly demeanor. Many reviews highlight the exceptional customer service, with staff members like Tammy and Mileena going above and beyond to assist customers through the leasing process. Their clear communication and supportive attitude help ease any concerns, especially for those facing uncertain times. Though some customers suggested improvements, like having more than one dolly per building, the overall experience remains positive. With easy access and a commitment to customer satisfaction, Extra Space Storage stands out as a trustworthy choice for secure storage solutions in Indianapolis.
Tammy was great! I feel great about this location. She was very knowledgeable and professional.
February 2026
Tammy was great. Very pleased with her professionalism and courtesy.
February 2026
Within the past few years I’ve had 8 storage units across 3 different states and so far the customer service, flexibility and willingness to accommodate my needs, and overall kindness, from both Tammy and Damion at this location, has far exceeded my prior experiences. Much appreciated.
