Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio. The Company had $144 billion in assets and operated 1,191 full-service Banking Centers, including 94 Bank Mart® locations, most open seven days a week, inside select grocery stores and 2,541 ATMs in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Pennsylvania, Missouri, Georgia and North Carolina. Fifth Third operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth and Asset Management. Fifth Third also has a 18.3% interest in Vantiv Holding, LLC. Fifth Third is among the largest money managers in the Midwest and, as of June 30, 2016, had $305 billion in assets under management. Customers describe Fifth Third Bank as providing excellent customer service, with friendly and helpful staff who make them feel valued. The bank is praised for its personal approach, with customers reporting that the staff remember them and go out of their way to ensure a positive experience. Overall, Fifth Third Bank is described as the best banking experience customers have had, with one customer stating they have been with the bank for 7 or 8 years.
I been banking with them for three years. It’s my LAST YEAR BANKING WITH THEM! They suck, their app SUCKS. CUSTOMER SERVICE SUCKS! this is THE WORST BANK TO BANK WITH. They let your card get over drafted, they allow anonymous charges. Wait times are 30 mins +. The worst BANK EVER WILL NOT BE USING THEM AFTER THIS YEAR
January 2026
Customer service is definitely NOT their strong suit at this location! Addison is horrible and just cost 5th 3rd an account!
January 2026
Poor service. Try to complain and they don't listen because they are to busy trying to cover up
