Metro by T-Mobile located at 5102 E Washington Street is highly praised for its friendly and helpful staff, offering excellent customer service. Customers highlight the store's commitment to providing the best prepaid plans, which include unlimited talk, text, and data, along with a selection of 5G phones from brands like Apple, Samsung, and OnePlus. The store is appreciated for its welcoming atmosphere where staff treat customers like friends or family, making each visit a positive experience. Particularly notable is the store manager and staff members who go above and beyond to assist. One employee, often referred to as Colleen, is recognized for her kindness, product knowledge, and ability to remember regular customers by name or last name, creating a personal connection. Customers express strong loyalty to this location, stating they will only do business here as long as such helpful staff remain. Another staff member, Mayra, along with Gabriela, received praise for their assistance with setting up phones and resolving issues, demonstrating their dedication to customer satisfaction. Overall, the store stands out for its excellent service, knowledgeable employees, and a friendly environment. Customers feel confident and valued during their visits, making this Metro by T-Mobile location their preferred choice for mobile service needs.
Justine has always gone above and beyond for me. She has helped me with my phone. My phone was getting hacked and Justine fixed it in minutes! I won't go to any other metro. Justine customer service is top notch! Please keep her!
February 2023
I don't care how bad I need a new phone or something for my phone I will not do business with any other Metro except this one at Emerson in Washington they are the best
August 2022
Mayra was the best employee ever make her store manager !
