Red Wing in Indianapolis provides the Ultimate Fit Experience, engineered to find the perfect pair of work boots. The service is highly personalized, with specialists using a new electronic system to measure feet and build a tailored fit for all-day support and comfort. The staff is educated, patient, and asks the right questions to help customers choose the right boot, including recommendations for insoles. They offer excellent customer service, efficiently handling visits even when busy and apologizing for any wait. The store stands behind its products, replacing items with issues like stitching coming apart, even without a receipt, by looking up the purchase in their system. They also provide comprehensive after-purchase care, including complimentary oiling and lace replacement. This fantastic service and great customer experience make customers want to return and keep buying the brand.
David was very helpful, knowledgeable, and an excellent steward. He was very good at listening, hearing, and incorporating our feedback into the next shoe. 10/10 would do again!
June 2026
Eddie was in the Greenwood store and helped us tonight, normally he is up at Avon he said. But man, he had great customer service. We took our time, asked questions, and he was so friendly. We got a great pair of boots and insoles, and love the warranty that comes with. Give Eddie a raise! He was awesome.
May 2026
Best first time experience I’ve had at a boot shop. David greeted me as I walked in and didn’t wast any time getting right into what boots I was looking for. I found what I needed within 5 minutes. Will got me all sized up and checked out and I was on my way within 25 minutes. Definitely recommend!!
