Vera Bradley offers a mix of experiences for its customers. While some shoppers feel that the new styles of bags are a departure from the original designs they loved, making them less appealing given the prices, others praise the store's customer service. The staff, particularly a standout employee, is described as a class act who goes above and beyond to assist customers in finding the right merchandise, such as scarves. Many appreciate the wonderful holiday and Christmas patterns available, with a recommendation to visit the Fashion Mall in Indianapolis to see the beautiful items in person. Overall, Vera Bradley is noted for its good customer service, but opinions vary on the new product offerings.
The store & manager were ok. I have a problem with the new styles of VB bags. They are so far away from the original bags I fell in love with. For the prices they want for the lesser bags that I feel like I'm getting, it isn't worth it to me anymore.
October 2024
The store & manager were ok. I have a problem with the new styles of VB bags. They are so far away from the original bags I fell in love with. For the prices they want for the lesser bags that I feel like I'm getting, it isn't worth it to me anymore.
January 2023
Such wonderful holiday and Christmas patterns. Vera Bradley has always been a favorite and if you go to the Fashion Mall in Indianapolis, one can see in person all the beautiful items.
