The Xfinity Store by Comcast at 4225 East 82nd Street in Indianapolis offers a range of services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment. Reviews highlight a significant improvement in service quality and efficiency at this location. Customers often experience quick and helpful assistance, with some receiving their orders within an hour after online purchase. Staff members are praised for their politeness, patience, and willingness to explain billing issues or find better deals, making customers feel valued and satisfied. Visitors have noted that, despite the store being busy, they are in and out rapidly—sometimes within just a few minutes, especially when returning or exchanging equipment. Many customers express ongoing loyalty to the company, citing years of positive experiences and good service. Overall, the store is recognized for its fast, friendly, and efficient service, a notable change from past visits. The location provides a convenient place for customers to manage their accounts, get help with billing, or exchange equipment, all with a positive and professional atmosphere.
1)This store needs to hire more staff employees. 2)Xfinity needs to hire more proper English speaking Customer Service Representatives.
March 2025
I was a walk-in, but I had to wait just a few minutes before I had the great good fortune to be helped by Tommy, who not only patiently and skillfully walked me through my billing issue, but reviewed my account and saved me quite a bit of money. I always have a fine experience here.
December 2024
Employee was very nice and accommodating But can't remember his name
