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“Builders Surplus is simply a great experience all around. If you're just looking for ideas or want a design consult this is the place. Great prices, great service, install or do it yourself or both. Dewey and his team were great. He helped us design our space to the millimeter with our measurements. No pressure, great additional ideas for our space, on time deliveries and installs. We could not be happier. They will be the only place we go to for any further renovations.”
“This is my first ever review of a store. I am submitting this review because Story has been fabulous to work with. He met my husband and I in the store and helped us plan an entire bath remodel. He designed a custom vanity for us and gave me prices for everything that I requested (sink, shower, custom glass, tile, closet doors, fixtures, and much more). I have emailed him countless times and he has always responded very quickly and answered all of my questions. He has been SO HELPFUL, professional, and has given us outstanding customer service, which is rare these days. (It is difficult to find help in other home improvement stores). I have been super impressed with BuildMyPlace and Story.”
“Despite problems with the manufacture of the flooring I selected from Pro choice Keith stayed on top of things and kept me informed of each stage of a supply change problem.”
“Solatube review
My Solatube was installed in late May 2024, it is now June 7. I was replacing a Sun Tunnel that had some issues, installation not product. I wanted the same type of product and found Honest Home and Solatube. The Solatube has a solar powered nightlight and I purchased the add-on light kit.
The removal of the old product and installation of the Solatube was done quickly and professionally by Juan and Bill.
I really like the nightlight, it is a soft light but bright enough to, excuse me, use the bathroom at night.
The add-on light kit uses a standard base bulb, the Sun Tunnel did not. The removal of the diffuser, for cleaning or bulb replacement, is easy and there are videos with instructions online.
Funnily enough, yesterday, when the sun was shining for the first time since insulation, I was thinking that I should turn off the light because it was so bright, silly me.
All in all I am pleased both with Honest Home (Sandra, Will, Bill and Juan) and with the Solatube product.
Thank you.”
“All of the team members at home outlet were very helpful, took the time to listen and hear what we were interested in for the remodel of our kitchen. They gave us the name of Chase Craddock who we could connect with and discuss installing our cabinets and flooring. Chase came over gave us an estimate which was very reasonable and was not only the sweetest guy, but super funny. He has made our installation so fun. I would recommend him and his family for any future projects. His brother Cody also helped with the installation of a door, which we also purchased from home outlet. What a great team they make! The before is the original cabinetry, which was dark wood, and the after was the White and the flooring that they installed”
“Wanted to shout out John, our cashier, for being extra helpful and helping us pick out the right pet item we needed. The store is sectioned out well, so it was easy to find things and prices are reasonable.”
“We purchased the mechanism for the Deluxe Queen Murphy bed. The material supply list, directions and illustrations were extremely well written and the quality of the mechanism is excellent! Very well made and heavy duty! Completely confident it will perform and hold up for many years of use! Could not be happier with the product! Crate-a-Bed support was amazing and very responsive! I communicated a few times in the chat feature on their website and the customer service was excellent and prompt! I highly recommend Create-a-bed and thrilled to support an American Company!”
“The other day, I witnessed Derek handle a very rude customer with exceptional professionalism. He remained calm, respectful, and patient throughout the entire interaction, never letting the customer’s behavior affect the quality of his service. Derek communicated clearly, stayed focused on finding a solution, and maintained a positive attitude from start to finish. His professionalism and commitment to providing excellent customer service are truly appreciated and reflect positively on the entire team. He deserves recognition for the way he handled such a difficult situation.”
“Quickly found the pole saw that I wanted, there was an associate there to unlock the cabinet and remind me to get extra bar oil. Self checkout associate helped me apply a coupon from my email. This was a good experience.”
“Everyone was social distancing and wearing mask...this is first time been in a public place since March 2020. We went for corrugated drains...This gentleman that worked there was so helpful...should have gotten his name...Thank you for your help...”
“Mackenzie Burns was very helpful and went above and beyond to get the washer and dryer I wanted! The one I wanted wasn’t in stock so he upgraded me to the next level washer and dryer that he had in stock! He immediately greeted me and got everything done swiftly! Thanks again, I’ll definitely be back! Ronnie and Zack were very helpful today on 5/30/26. Ronnie went above and beyond to get me everything I needed! Thanks!”
“Really appreciate store manager Christopher Nalley getting me a refund on an incomplete online order. I was credited $74 immediately to my debit card (for the delivery fee plus an apology credit towards future use in the store.) Then he immediately sent out the missing part of my order to me and waived the delivery charge. I didn't think customer service like this exists anymore.”
“I want to give a greatful shout-out to Steve A for being so incredibly kind and patient with me after multiple other associates hadn't been able to help me locate the item I was searching for. I can find my way around the power tools; but apparently I require a map and a guide to locate household batteries. Steve A is awesome and deserves a raise.”
“Very clean store, an associate helped me find the right light bulb I needed for a specialty socket, a great variaty of items. No complaints, a nice quick visit and I found what I was looking for.”
“Good customer service. I found all the supplies needed for a DIY job. It helps a lot finding the item online because it gives you the location. It makes it easier to locate the items in the store.”
Home Improvements
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“Menards is definitely a One-Stop shop they carry a little bit of everything make sure you look for their sale ads and look for their clearance items while you're in their store because a lot of times it's not advertised and it'll be marked down sometimes as much as half off so make sure you check them out their quality is good their lumber is good most of their employees are pretty knowledgeable when it comes to getting what you need or helping you find it so don't hesitate to ask if you can't find something because chances are they do have it it's just everywhere and make sure you check out the second floor you'll find some discounted items up there as well”