“I did get a new phone. It like so many other places only had one person working both times I have been there. And it takes a while to work with people getting a new phone. We didn’t have to wait but I saw a couple wait for a while and then leave. As a previous retail person m, I hate to see that.”
“Went in for an upgrade after my upgrade I had done over the phone was cancelled and the associate Felicia went above and beyond to help me get taken care of. I was able to get the phone I was wanting and on top of that we got to bundle up our home internet as well. Thanks for all your help Felicia you’re awesome! :)”
“I would like to recognize Courtney at Spectrum’s Charlotte, North Carolina call center for the exceptional customer service she provided. She helped me close my elderly mother’s Spectrum account, and from the beginning of the call she was patient, professional, and incredibly helpful. Courtney handled every detail with kindness and respect. She turned what I expected to be a stressful experience into a positive one.
Courtney is a wonderful example of what great customer service should look like. I hope Spectrum recognizes her for the outstanding job she does. Thank you, Courtney, for your professionalism and genuine care.”
“AJ is be the best I came in knowing exactly what I want and I got that from him within 30 minutes me and my kids were out of the store with exactly I was looking for”