Firestone Complete Auto Care in Merrillville, IN has built a strong reputation for providing reliable and friendly auto care services since 1926. Customers appreciate the welcoming and professional staff, who are knowledgeable and communicate well, keeping clients informed throughout the service process. The team is known for their helpfulness, understanding, and customer-first approach, making scheduling easy and ensuring a positive experience. Many reviews highlight the exceptional service from managers and employees, especially mentioning a manager named Joel, who is praised for his professionalism, thorough explanations, and extra efforts like verifying warranties and sharing detailed information about vehicle issues. The staff has successfully handled various services, including tire replacements, brake inspections, engine repairs, and maintenance, restoring vehicles to optimal condition. Customers often leave satisfied with the quick turnaround, especially when facing urgent situations like flat tires, where the team efficiently gets customers back on the road. Overall, Firestone Complete Auto Care is viewed as a trustworthy and affordable choice for vehicle maintenance and repairs, with many customers planning to return for future services. The business’s long-standing presence and commitment to excellent service make it a preferred auto care provider in the community.
Had my oil changed and a wheel alignment done. Great service. Highly recommend. We will be returning. Great job as always.
July 2025
It was fast they always do a good job been coming for years
July 2025
Every front counter associate was welcoming, great listeners, offered appropriate/necessary recommendations, very understanding, and was extremely helpful throughout my service visit! The store manager has the BEST professionalism and product knowledge I've experienced yet in automotive repair services - Great Job!!!!!
