“Besides Menards, this is the best place to shop for quality service, quality - budget friendly tools. Wish they had some beverages for sale at check out though!”
“Love this place especially when you get 11% rebates. Always love looking to see new stuff there. Prices are very reasonable and I buy here every week. Always need something.”
“Love how unique and rustic Wild West Hardware is. Their barn-door handles and wrought-iron pieces look handmade and perfect for a vintage vibe. Shipping was fast, and the customer service felt personal and helpful. Great find for DIY projects or home upgrades!”
“I would like to give a HUGE compliment to Ashley in customer service at the Lowe’s in Merrillville, IN!!! She is truly an amazing employee! I had purchased and paid for a generator online for curbside pickup. When I arrived at the store, Ashley let me know that the item hadn’t been picked in the store yet and the generator sold and was no longer available. To say I was disappointed was an understatement. After canceling the order I left and was calling around to find another generator and wasn’t having any luck. After about 10 minutes, Ashley called me and let me know that someone else had cancelled their order for the same one and wanted to know if I wanted it!!!! Needless to say, I said yes and hurried back to the store! She had it there waiting for me! Now that’s customer service!!!! Not all heroes wear capes and Ashley is definitely a hero!!! Our area has been hit hard with the storms and power outages and every employee I had interaction with was so kind and friendly! You should be very proud of the employees at your Merrillville, IN Store!”
“Just picked up a generator from here and it’s pretty heavy. Luckily Tyres, the carry out was very helpful getting this unit into my vehicle. He was working the whole parking lot and upfront to load generators. Very nice young man with a great attitude, Home Depot is lucky to have him out there representing the company. I think he’s earned a promotion to a department after handling these generators and power outage chaos the way he has.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.