JCPenney in Merrillville, IN has been a trusted store since 1902, offering a wide range of products including fashion, home decor, beauty, and accessories. Customers appreciate the store for its sales, discounts, and the availability of exclusive brands like St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie, which provide style and value. The store is considered safe and quiet in the mornings, making shopping comfortable. Staff are often helpful and friendly, assisting with purchases and helping customers save money through the JCPenney app. While some feel the store has declined in variety over time, many still enjoy shopping there for clothing, accessories, and cozy items, and value the good customer service and wide selection.
Of all the stores we visited at the mall today, the staff at JC Penny were by far the friendliest and most helpful! The store was very clean and organized.
August 2026
I put in a on line order with jcpenney, to have my order sent to the store for pickup to save on delivery changes, about five days later after putting in my order jcpenney inform me when my order was in, so when I went in to pick up my order I was in and out at no time, so I recommend if you want to save some money this... read full comment
June 2026
Such an easy transaction! Hardly waited for my ordered item. Thank you JCPenney and rge young man who brought my order to my car!
