AutoZone Lincolnway East in Mishawaka, IN, is recognized as a leading retailer of auto parts, offering a variety of new and remanufactured hard parts, maintenance items, and car accessories. Customers have mixed experiences at this location. While some praise the knowledgeable and friendly staff, others report unhelpful interactions, particularly during busy times. One customer, frustrated by a snotty response when seeking assistance with a check engine light, managed to diagnose the issue themselves, only to find helpful support from another employee afterward. The store has a notable points system and often features great sale prices, making it a popular choice for parts and accessories. However, some customers express disappointment over high prices, such as paying over $18 for a standard headlight bulb, which they found cheaper elsewhere. On a positive note, customers appreciate the manager's willingness to resolve issues, as seen when a burned-out headlight was replaced without a receipt. Overall, AutoZone remains a go-to option for many, despite some inconsistencies in customer service.
Anthony was very knowledgeable and quick to answer questions for me. Also helped me replace my battery. I will definitely be coming back!
June 2026
Outstanding service! Store Manager, Payton is just a gem. She helped me with a code reading, helped me with a coolant situation and off I went!
May 2026
Friendly, attentive service! Sabrina greeted me the moment I entered and helped me find exactly what I needed. I wish all customer service was this good.
